Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Ingot Media holds current professional Public Liability Insurance. Video making is a collaborative and artistic industry and we strive to ensure complete customer satisfaction with our videos by engaging in honest communication with our clients along each step of the process.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I've been involved with films, television and radio ever since I left school. It hasn't always been easy, there's been some lean times and some very hard times but it's all been 100% worth it.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Customers who are nervous about making a video are great to work with. Their energy is contagious, they usually are forth coming with ideas and suggestions that help me create a great working environment and an even greater video.

Question 4

What do you like most about your job?

Accepted Answer

Creating films and videos has been my passion throughout my whole working career. It's the thrill of meeting new people, learning about jobs and skills I never new existed and producing a story that makes people feel.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

1. Do you have experience in creating this style of video? 2. Who have you created work for before? 3. May I see some examples please?

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I've been working with many trusted brands and corporations in helping to produce their videos over the last 6 years. I have created videos for Victoria Government, Monash University, Medibank, and Potter gallery and Museum.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

Making a video isn't about pointing a camera at a person, a thing or an event. Every video needs to have a focus and a measurable result. I have over 20 years experience in getting eyeballs onto screens and generating action. I work in a space of trust and collaboration with all my clients.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Please have the following information ready to go to enable us to quote accurately and quickly. 1. Type of video you want created, ie: a business video, an event filmed etc. 2. Date and time the filming is to take place. 3. How long do you want the finished video to be.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Know the style & length of video you want produced. 2. Making sure all key stakeholders that will need to sign-off on the video share the same vision. 3. Have dates, talent and location locked in.

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

All Oneflare customers will receive a 20% discount from the total cost of the video, plus they will receive a golden ingot key-ring with USB drive.

Question 11

What makes your pricing competitive?

Accepted Answer

Being a micro-business, I have no large overheads that need to be built-in to each quote. My rates are industry competitive, I'm fully insured and I own the majority of my equipment - hiring in speciality pieces where needed.

Question 12

How do you normally charge for your service?

Accepted Answer

We prefer to prepare an individual quote for each new job, taking into account the type of video required, how long the filming will take, the length of post-production etc. Our rates are charged on a half-day and full day scale.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

My main area is corporate event videography and creating business narrative videos. I have also produced training films, product videos and Behind The Scenes material.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have over 20 years experience working in videography, television and filmaking. I write scripts and copy, produce, shoot and cut all my own work.

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