Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes. JCG Business Solutions is covered by Professional Indemnity insurance.

Question 2

How did you decide to get into your line of work?

Accepted Answer

After over a decade of working with top local agencies as an office business development manager and bookkeeper I am now in a position to provide Quality Professional and personalised bookkeeping and administrative services for your business.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I love the shoebox client!!! ........I have a client who has now been with me for a couple of years who was desperately in need of some organisation for her accounts, tax obligations, industry compliance and various administration tasks. Her first phone call to me was priceless.....'I need you, she says. I need you desperately.' When i asked her what state her accounts were currently in, she replied 'Shoebox'... That was the start of a wonderful working relationship. :)

Question 4

What do you like most about your job?

Accepted Answer

My highest priority is to remove the burden off excess paper work and government compliance in a business and to assist my clients in achieving work life balance. I absolutely love the gratification and satisfaction that comes along with achieving these results for my clients.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

If you are engaging a bookkeeper you should ask the following:  1. What qualifications and professional memberships do you hold? The Tax Agent Services Act 2009 (TASA2009) and as of 1st March 2010, this means that anyone providing BAS services for a fee will need to be a registered BAS agent. If your bookkeeper is processing BAS work, then this is something they should be transitioning towards. At a minimum, your bookkeeper should have qualifications such as Certificate IV in Financial Services. Look for someone who is a member of one of the various professional bookkeeping associations in Australia such as The Institute of Certified Bookkeepers (ICB). 2. What insurances do you have? At a minimum, professional indemnity insurance is required under TASA2009. -   3. Who will undertake the data entry and BAS preparation? Establish whether the work will be consistently undertaken by the same bookkeeper or by any member of the team and whether the work will be reviewed. - 4. What experience / references do you have? References may not always be reliable, but it is worth taking the effort to do a little research before hiring a bookkeeper. Many websites offer independent reviews of professional services. - 5. If the work is done in an accounting package, who retains the ownership of the datafile? Many bookkeeping organisations will process the work on their own datafile, which will save you the expense of purchasing the software upfront. If at a future date you wish to bring the bookkeeping in-house, the transfer of ownership will cost a nominal fee; currently a MYOB datafile transfer costs upwards of $25. - 6. Where will the work be done? Will the bookkeeper work onsite, offsite, or remotely? - 7. Who will be responsible for rectification work? Mistakes may date back years; corrections can be costly exercises, involving re-keying data,reworking BAS, and reviewing end-of-year financial statements. Will the bookkeeping work be redone free of charge or will the charges be reimbursed? -  8. What does the bookkeeper require to process the work? Before hiring a bookkeeper establish what your bookkeeper will need from you on a regular basis. Do they want the receipts sorted? Are you required to write account codes or explanations on the receipts? Unless you’re paying extra for mind reading services I would expect this to be the case.  - 9. How will the bookkeeper communicate with your accountant? Unfortunately we have come across instances where the business tax accountant treats the bookkeeper in a derogatory fashion and open lines of communication suffer. When this happens you suffer too, so you need to establish how the bookkeeper will communicate with the accountant, and how the accountant will charge you. We strongly advise you to introduce your bookkeeper to your accountant, and to encourage a professional relationship between them. - 10.What will it cost? The elephant in the room is that the work of bookkeepers is vastly undervalued. Staying with the jungle theme, if you pay peanuts you get monkeys.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Bookkeeping professionals are required to have bookkeeping educational qualifications, and be registered with the Tax Practitioners Board (TPB). They are also required to hold professional indemnity insurance and also complete continuing professional education (CPE) hours each year. As a Registered BAS Agent I am bound by the Tax Practitioners Board Code of Professional Conduct and I my clients privacy and confidentiality is a high priority.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

JCG Business Solutions will provide you with Quality Professional and personalised bookkeeping and administrative services tailored to your specific requirements.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1. What are your current requirements? eg Quarterly BAS obligations or Accounts Payable, Accounts Receivable and Payroll? 2. What software are you currently using? eg MYOB, Xero, Quickbooks 3. Do you require regular on-site attendance or will work be completely remotely? 4. Are you looking to engage services on a weekly, monthly or quarterly basis?

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

IT’S SIMPLE & STRAIGHT UP COST SAVING FOR YOUR BUSINESS!! - Business expense SAVING – work area not required on site -Business expense SAVING – computer not required -Business expense SAVING – training  not required - Business expense SAVING – Superannuation payments not required - Business expense SAVING – You only pay for the hours worked

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

To tailor a personalised bookkeeping and/or administrative services package to suit the unique needs of you and your business JCG Business Solutions offer a FREE comprehensive Bookkeeping & Administrative Assessment. We will meet with you personally or arrange a telephone conference and discuss options for how we can help you lighten your workload.

Question 11

What makes your pricing competitive?

Accepted Answer

JCG Business Solutions will always ensure the most cost effective package for your business requirements including regularly reviewing fees and charges.

Question 12

How do you normally charge for your service?

Accepted Answer

We usually charge an hourly rate, however upon assessment of a particular job a fixed price may be offered as an alternative.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

JCG Business Solutions provide: General Bookkeeping including: Initial set up and on-going maintenance of accounting systems, Accounts Payable & Receivable, BAS & IAS, Petty Cash maintenance, Online banking, Regular Reporting and Analysis, End of Financial Year preparation, Trust Accounting Administration Services; Payroll, PAYG and Superannuation including: Assessing of awards, Employment Agreements, Taxation requirements, Bonuses, Allowances; Real estate specific administrative services including: All aspects of sales/ conveyancing administration, Liaise with solicitors, Sales Staff Debit Credit maintenance, Contract, pick up & delivery service.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Accreditation and Training  Certificate IV in Financial Service (Bookkeeping) Certificate IV in Property Services (Real Estate) Certificate 3 Business Legal Administration Registered BAS Agent # 25163996 JP for NSW Registration #191941 Trained in Xero, MYOB, REST Rockend and Console programs

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