Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are completely insured professional cleaning company and we can give a 100% guarantee for our work in every aspect.

Question 2

How did you decide to get into your line of work?

Accepted Answer

We have a passion for the cleaning industry and hence we thought if we can be a good contribution to the industry, it would be great.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We recently cleaned a very dirty house, which the tenants left in a mess. The owner of the house contacted us to help in cleaning and to get rid of cat litter smell. It took us a lot of time than we expected to clear up all the mess. We successfully completed the job and the owner was very happy.

Question 4

What do you like most about your job?

Accepted Answer

We like to be helping hand for people who need us and also we enjoy cleaning as a profession. Also, we are proud to provide quality services at an affordable rate.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

1. Can you tell me some more about your services? 2. Can you provide me with some references for your work? 3. Can you guarantee your work?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

1. Are you insured? We are completely insured and can guarantee our work. 2. Do you have references? We do have references and we can give you their phone numbers. 3. What are your available dates? We tell them our available dates and if both parties agree, we will fix an appointment.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We know about the value of time for people hence we are very punctual and responsible for our work. We train all of our staffs to ensure the quality of work and inspire them to be reliable and trustworthy.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are reliable and responsible for our work. We offer the best quality of work at affordable prices. We guarantee our work and we are fully insured as well.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

An idea about the type of work, the probable amount of time that a task can take, and any additional requirements.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. For End of Lease Cleaning, make sure all of the cabinets and cupboards are empty. 2. For Office Cleaning, make sure the proper instructions about the equipment are given to our staffs. 3. For any cleaning, make sure to tell us any specific requirements.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

If the work order is above $750, we can give you a 10% discount on the total amount of payment.

Question 12

What makes your pricing competitive?

Accepted Answer

We offer the best quality of services at affordable rates. The services we provide at this rate are guaranteed to be the best in the market.

Question 13

How do you normally charge for your service?

Accepted Answer

$35 per hour per person plus GST is the normal rate we charge for our normal services. For any extras like Oven Cleaning, Inside of Fridge, Cabinets etc, the rate varies according to the task.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Commercial Cleaning, Office Cleaning, Builders Clean, Apartments Common area Cleaning, Glass Cleaning, End of Lease Cleaning, Domestic Cleaning, Air BNB Cleaning.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have 2 years of cleaning experience. Our staffs are trained to have an eye for detail and great customer service. Punctuality and Responsibility for the services we provide is the primary objective of our company.

Jacob's Home & Office Services

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Frequently asked questions

Are you an insured business and do you guarantee your work?

How did you decide to get into your line of work?

Need an expert?

Customer

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About Oneflare

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Jacob's Home & Office Services Verified Business

Business contact details

Opening hours

Business description

Accepted payment methods

Browse cleaner experts by suburb

Services

Qualifications

Add your review

Reviews (16)

Frequently asked questions

Are you an insured business and do you guarantee your work?

How did you decide to get into your line of work?

Need an expert?

Customer

Businesses

Cities

About Oneflare

Oneflare group

Download our apps

Jacob's Home & Office Services