Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, I have both Public Liability and Professional Indemnity current Insurance cover, my work is guaranteed for all services provided.

Question 2

How did you decide to get into your line of work?

Accepted Answer

My background is Civil Engineering so this is a great fit with my skill profile and as well I have great customer service ethos so it fits the bill all round!

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

My favourite is where I ended up doing five Pre Purchase Inspections through a circumstance that highlighted my professionalism and integrity

Question 4

What do you like most about your job?

Accepted Answer

I really like the interaction with Customers and the satisfaction I get from delivering an outstanding service which ensures customers are assured of investing their money into something that is sound and free from Major Defects or Safety Hazards.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

How experienced are they, how comprehensive are their Inspection Reports, are they insured, what is there availability, what is the turnaround time on Inspection Reports?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers regularly ask about cracking in slabs and brick walls. Generally the cracking is due to slight movement of the foundations and the cracking is superficial. Also building elements expand and contract at differing rates so non - structural cracking is relatively common

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I have been in the Civil Construction and Maintanance Services Industry for 38 years and have an enviable reputation for reliability and trustworthiness.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Experienced Building and Timber Pest Building Consultant producing Quality Inspections and Reporting , with Inspection Reports guaranteed within 24 hours of the Inspection.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Property Address, House Size, No of Storeys, Age, Construction Type eg Slab/Stumps, Weatherboard or Brick Veneer, Tiled or Colorbond Roof, Outbuilding details, Pool/Spa, Vendor or Tenant occupied, Agents details, Clients contact details.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Tip # 1 - Be sure to be clear about the scope of work to be Inspected Tip #2 - If you have any special requirements, make sure you advise of them up front eg re Load Bearing Walls Tip # 3 - Make sure your Contract of Sale is conditional on the Building and Timber Pest Inspection

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

I would be delighted to offer Oneflare customers a discount for a combined Practical Completion Inspection and a Depreciation Schedule for an Investment Property.

Question 12

What makes your pricing competitive?

Accepted Answer

My pricing is very competitive, for Pre Purchase Inspections I undertake both Building and the Timber Pest Inspections. It’s not only about what the Client pays for the service, but what value they receive. I can guarantee the best value Pre Purchase Building and Timber Pest Inspections.

Question 13

How do you normally charge for your service?

Accepted Answer

Either EFT or Credit Card, either is fine. Credit Card does attract a 2.5% surcharge. Payment is due prior to the final Inspection Report being released.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Pre Purchase Building and Timber Pest Inspections, New Construction - Stage Inspections - Slab, Frame, Lock Up and Practical Completion, Asbestos Condition Inspection and Sampling, Dilapidation Inspection, Depreciation Schedules

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Rob is a Victorian Building Consultant, based in Mornington, Victoria.   Rob has over 35 years experience in the civil, building construction and maintenance industries, as well as various service industries in both the public and private sectors. Additionally, Rob is a qualified Civil Engineer.

Jims Building Inspections Mornington

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