Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We have public liability insurance and a priority appointment with the local VET should there be a need. We do not have a formal guarantee as such. However we do ensure that our customers are happy with the groom and will work with clients in the rare occasion that they are not completely satisfied.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I love dogs!!!!! I have worked in the pet industry my whole life and when I had the opportunity to buy my own business I was thrilled.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Pennie Parker is a little Bischon Friese who visits us ever fortnight and has become part of the K9 CHIC family. She has stolen Georges hart (Our Bishon) and brings such joy to our reception area as she gets really excited when she visits us every time.

Question 4

What do you like most about your job?

Accepted Answer

I absolutely love working with the dogs through out the day. Transforming them into cute or sharp looking companions and just having a little pat of play with each of them keeps a smile on my face each and every day :-)

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

How long have you been grooming for? At least 2 years of full time grooming for basic breed clips  How did you learn to groom & have you had experience with my breed? Allot of people are self tort or have limited exposure to standard breeds. For traditional breeds or scissor work, ask questions.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How often should I groom my dog? To ensure the best coat maintenance is key. We recommend as regular as 6 to 8 weeks depending on your dogs breed. How long does it take? Our appointments are for 3 hours, You are welcome to bring your dog in any time before then and pick up anytime after.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Personal passion & dedication to improving the industry for our employees and our clients, both dog and human. Being the owner of K9 CHIC is inspired by a genuine love of animals and being able to spend my days improving their lives, by providing quality services and advice to them & their owners.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

K9 CHIC Grooming Salon, Boutique & School has been operating for 13 years and has grown to become Brisbane Baysides leading salon. Our care and quality are of a high standard. Our groomers are trained in best practice Techniques that bring the best out of your dogs coat. Value, Quality and Experience is what we offer.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Breed, Size, Coat condition and the style of groom you are looking for. This can be done online via our website or over the phone.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1) Bath & Brush your dog regularly. Matted coats, can cause injury, and take allot longer to groom. This will cost you more as it takes more time. If you don't have time then; 2) Book in for a hydro-bath between the groom appointments or; 3) Book in for a tidy up between groom appointments.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

You will love the experience at K9 CHIC, so we would like to give you 10% off your first appointment with us, and a free treat for your furry companion.

Question 12

What makes your pricing competitive?

Accepted Answer

Value for money! We are not the cheapest and we are not the dearest. But we offer the best Quality and customer experience for our price.

Question 13

How do you normally charge for your service?

Accepted Answer

Per size of your dog is the standard method. However additional fees may apply if your dogs coat is matted or your dog is ill-behaved during the service.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Cute! We love making your dog look amazing. W provide a quality style clip, and we always look for ways to highlight your puppy's personality and features.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our grooming team have years of experience within the industry, and are all proficient in scissoring and a range of traditional grooms. We also have a training School that produces the next generation of groomers. And therefore we hold the highest standards in quality, safety and comfort for your dog.

K9 Chic Grooming Salon, Boutique & School

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