Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We have 10 million Public Liability Insurance. We have Terms & Conditions of Quotes that protect both the customer and our business.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Sione the Owner and head Concreter has been Concreting for 11 years, with passion for providing high quality finishes and ensuring his work is done using the best of his ability everytime. He started out with and was taught by his Dad who also has a Concreting Business.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Our customer had problems staying within budget to Landscape & Concrete their entire backyard. Kalia Concrete took on the entire project. All Site preperation, supply & lay New Alfresco & Pathways. A custom made gate for the exisiting fence & all landscaping as requested by the customer.

Question 4

What do you like most about your job?

Accepted Answer

The satisfaction & appreciation We receive from our customer's at the end of a job, when they recognise the hard work and effort that went into ensuring the outcome is exactly what they were hoping for.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Ensure that they are an Australian Registered Business. Ask for photos of recent work. Ask Who is there Concrete Supplier- Kalia Concrete uses BGC. Best QUALITY & Most consistent Concrete supplier. How long have they been working with Concrete? Kalia Concrete has 11 years experience in the Concrete Industry.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How long before we can use freshly laid concrete? We recommend to stay off the concrete until it has cured, this can take 28 days . If you must walk on the Concrete, we recommend-  Foot traffic min 24 hours & Cars  at least 3 days. In any circumstance take care to avoid marking the concrete permantley.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Being a small family run business you are dealing with Sione & Tash throughtout the whole process. Our strong core values & genuine satisfaction in seeing our customers completely satisfied with the entire process & the end result guarantees we will put in 100% every time to provide you with a top quality service.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Kalia Concrete always provide a High Quality Concrete Service &  High Quality workmanship is our guarantee. A Service you can Trust with extensive experience in all aspects of Concreting & a wealth of knowledge. When you hire Kalia Concrete you will see for yourself & know you made the right decision.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1.Size of the Job 2.The type of access & if there is room for the Concrete Truck 3.Customers expectations of the outcome. 4.Type of Concrete required 5.Finish the customers wants for the concrete.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1.Ensure you have done your research on the particular area of Concrete you are wanting done. 2.Don't get ripped off by these cheap cashie under-priced Quotes as you will end up with a job that needs to be ripped up & redone, costing you twice as much. 3.Expect the best and nothing less, ensure your Concreter only uses the highest quality products.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Save 10% off your Total Quote when you contact Kalia Concrete in the month of January & mention you found us on one flare.

Question 12

What makes your pricing competitive?

Accepted Answer

We offer to match or even beat any quote you have recieved from another concreter. We use quality materials and our workmanship is of the highest quality. Thus always ensuring we maitain the highest of standards in all aspects of our work. We put emphasis on saving our customers money in the long run by providing an end result that is Top Quality & long lasting, We do not do Concrete under-priced & to rushed to save us money, as this only means a bad reputation and the customer's unhappy and needing to redo their Concrete.

Question 13

How do you normally charge for your service?

Accepted Answer

We price jobs by square metre depending on what the job entails. We provide Free measure & Quotes with no obligation. We offer this to all potential customers to ensure nothing is left out and the customer has the opportunity to ensure they have input in the whole concreting process.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Residential & Commercial Concrete are our mains areas but we have done plenty of local government works. We have a passion for Decorative i.e Stencilled, Exposed, Colour etc. Our most common jobs requested are Driveways, Patios, Pathways & Shed pads. We will exceed expectations in All aspects of Concrete, with no job too big or too small

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

11 years in the Concrete industry. All Employees follow Australian standards in concrete placement and practice. Policies & procedures are regularly updated to maintain high Quality workmanship Including, OHS policy, Public Liability Insurance  &  Environmental awarness policy

Kalia Concrete

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