Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are Fully Insured for your protection and our safety. Our Guarantee At Kiltmen we have nothing to hide! If you feel we’ve missed anything just call or email us within 24 hours of your completed job and we will come back and fix it for free

Question 2

How did you decide to get into your line of work?

Accepted Answer

I wanted to work outdoors and my early jobs eventually led me to a career in Window Cleaning and eventually my own business.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I have so many but hows this. I was met at the door on one particular job by two Great Danes these dogs were huge. The customer assured me that they were okay. As I was let in one of the dogs shook his head as dogs do and a big piece of slobber/drool from the dogs mouth hit me right in the face. Ew

Question 4

What do you like most about your job?

Accepted Answer

I love the transformation that our professional services make to peoples properties. I also personally love doing the work myself and making sure its right. I get to meet many people from many different places and see some beautiful homes.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q: Where are you based? A; Our office is in Mooroolbark but we service all of Metro Melbourne. Q: How soon can you do my windows? A; Same day service is available. Q: How much does it cost? A: We need to view your property to give you a firm price.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

At Kiltmen Window Cleaning we consider "being worthy of trust" the most valuable commodity. When one has it one is considered valuable. When one has lost it, one may be considered worthless. It is a precept we live by. Be worthy of trust.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

We don't just give a Kilt to anyone. Only the finest Window Cleaners work for Kiltmen Window Cleaning. find out for yourself.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Size of house; Single, Double or Triple Storey? Type and number of windows; Large, small, colonial, bay, old, new etc... Property location; Google Maps can be used as an aid in quoting.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. They can remove and replace the screens themselves. 2. They can request an express wash on the external. 3. By organising a neighbour or neighbours to have their windows cleaned on the same day. Best Saving!

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Kiltmen Window Cleaning offer a $20 Coles voucher for any referrals from existing customers. Once the referred job is completed and paid, your voucher will be mailed to you.

Question 11

What makes your pricing competitive?

Accepted Answer

What makes our pricing competitive is our competition. If we were charging too much we would be out of business. Kiltmen Window Cleaning is a premium service.

Question 12

How do you normally charge for your service?

Accepted Answer

Customer is given a no obligation quote. Payment is required on the day via Cash or Credit Card. We have a minimum charge of $80 plus GST.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in Residential Window Cleaning, Gutter Cleaning, Exterior House Washing and more. Because we only do peoples homes we are very familiar with whats needed and wanted for these important jobs.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Clan Chief Robert MacDonald has experience in Management, Customer Service, Human Resources, Training, Accounts Management, Quality and most importantly Window Cleaning. The thing I am most excited about however is cleaning YOUR windows.

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