Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

All work is carried out in a professional manner by myself - a qualified bookkeeper. It is a requirement for my TPB that I carry P & I Insurance

Question 2

How did you decide to get into your line of work?

Accepted Answer

I have always loved numbers and I was looking for a job I could do around my children when they were younger. I just kept going.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I enjoy helping people get their bookkeeping in order so that they don't dread it. It is always nice to work for a client who appreciates what you do for them.

Question 4

What do you like most about your job?

Accepted Answer

I love the flexibility by job brings me and the opportunity to work with and help lots of different people.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

They should always ask for a registered and qualified bookkeeper to complete their work. They should also ask for proof of registrations with the Tax Practitioners Board.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How long will this take - Until you have access to the clients information and current bookkeeping systems it is difficult to judge.  Who will be completing the work - me

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I am an honest person, and I enjoy what I do. I understand and respect the need for confidentiality and always maintain the clients trust. I enjoy seeing business owners who don't dread tax time because they know their bookkeeping is organised and they already know what is going on before their annual appointment with the accountant.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Because I am an honest person who genuinely enjoys working with numbers and seeing the books done correctly. Nothing makes be smile more than when they balance

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

How much work is involved. Do they have a current bookkeeping system they are using. How far behind are they

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Keeping their paperwork together or storing it electronically for reference Keep records of income and expenditure Maintain good lines of communication

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Initial client meeting free of charge to go over their current situation, review their books and discuss strategies moving forward

Question 12

What makes your pricing competitive?

Accepted Answer

I quote based on an hourly rate, which is competitive based on this industry. Clients only pay for the work completed

Question 13

How do you normally charge for your service?

Accepted Answer

Work can be quoted based on a one off job and estimated hours Alternatively and hourly rate will be quoted plus GST

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I have worked across an number of industries including Medical, Film, Automotive, Entertainment, Trades, Manufacturing, Wine Industry, Hospitality and Retail.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Registered BAS Agent Tax Practitioners Board Cert IV Bookkeeping (TAFE) MYOB Partner Xero Advisor  Over 20 years bookkeeping experience across a number of industries

Lamplight Bookkeeping

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