Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Langfords Patisserie have business insurance that cover $10 million Public Liability and $10 million Product Liability, we can guarantee we are there for our customers and their needs.

Question 2

What do you like most about your job?

Accepted Answer

Helping customers create an atmosphere that makes their special occasion more then they could imagine possible.  It is all in giving the customer an experience that they enjoy from planning to their event and beyond.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you flexible to catering for my exact needs? What additional costs are involved, etc, changing sizes, delivery? What food can I keep and for how long after the event if I have left overs?

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What do I need for my event? Series of questions to find our more about the customer, what they are looking for, how many people they are wanting to cater for. I want a different size?  We cater for sizes, taste, color themes, religions and dietary needs.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Here at Langfords we are open and visual to our customers.  Customers can view our chefs preparing their goods through our glass display.  We provide consistence, great quality, great taste and are there for our customers needs.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

Langfords Patisserie provide professional service catered for your personal needs and event. The quality of our products sell themselves what makes us different is that create an experience for your special occasion that is memorable for many years to come.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

What is the event? What other food will be at the event?  How many people are you wanting to feed? (Kids and adults) What time is the event?

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

We will want to know how much other food you will have at the event, besides what you are ordering.. We will let you know what food will have a long lifespan or that can be frozen if not eaten. Shop around and get to know prices of catering places and their quality.

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Come into our shop and see the selection of over 100 items in our beautiful display cases.   Any catering order over the value of $250 and receive a 8" mud cake with your order for free. Mention you found us on Oneflare to claim your free cake.

Question 10

What makes your pricing competitive?

Accepted Answer

Our appearance, quality and taste match our products, as our products not only look great but taste great too. We are reasonably priced and you are not paying for products that you don't want as you are not forced to purchase packages.  Only purchase what you need.

Question 11

How do you normally charge for your service?

Accepted Answer

As every person has a unique need for their event we like to give our customers the flexibility of getting exactly what they need not a package deal that is not suited.  We therefore charge on a per item basis and can offer a discount for large orders.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialize in petite cakes and tartlets for all occasions and a wide range of specialty cakes form Sculptured cakes (3D) to Wedding, Engagement, Birthdays and Corporate events.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

At Langfords Patisserie we have highly trained and skilled professionals that have over 40 years experience as a Chef, Pastry Chef, Patisserie Chef, Artisan Baker & Chocolatier.

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