Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are insured to cover our customers for losses up to $2 million. We guarantee that our work will always be in line with best practices and the highest legal professional standards.

Question 2

How did you decide to get into your line of work?

Accepted Answer

To be honest, like most people, we got into this line of work by accident, but we chose to stay because we found our purpose and passion for it. Helping people achieve their dreams is a very satisfying experience. Helping someone move into their dream home is nothing less than deeply fulfilling.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

A client once said to us: "if you need anything from me, let me know. I'll always be available to help you just the way that you helped me." The mutual trust and respect that is built via the provision of services to a customer is an important milestone to achieve.

Question 4

What do you like most about your job?

Accepted Answer

Being able to help a client move into their home. Conveyancing is a very personal service because a home is often very personal to a client. Being available to support clients through this important move is more fulfilling than any other services that a lawyer can provide.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Start with the outcome that you aspire to achieve and then start to form a roadmap on how to get there. Ask questions to help plug the gaps. Don't know what needs to be included in the roadmap? Do some quick research to inform yourself. You don't need to be an expert, you just need to know enough.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Clients often ask us how things are going with their conveyance matter, usually because they are unsure of what needs to happen. Working with us will mean that you wouldn't have to ask because the whole process will be made transparent from day one.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our values are formed around our purpose of helping people achieve their best self. When you work with us, you will know that you are a valued unique individual. You will be seen for who you are, receiving services that are keyed to help you achieve your desired outcome.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We practice mainly in the area of residential conveyancing so have been able to divulge all of our time and resources in becoming an expert in the area. We are an incorporated legal practice, which means we can provide legal services that stretch far beyond that of an ordinary conveyance practice.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We can provide a quote to a client from an initial conversation to get an understanding of: - what you are buying / selling - the type of contract that you have or looking to have drafted - what due diligence searches you are looking for

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Make sure that you have done your research to ensure that you are kept informed; 2. Make sure that you have the funding you need to complete your purchase so you wouldn't have to waste time and money; 3. Make sure you get the best value for money, which doesn't always mean the cheapest quote.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We do provide special offers from time to time. Please check our Facebook page from time to time. You may also negotiate our service fees with us which we commit to meeting you with our most reasonable offer subject to your circumstances.

Question 12

What makes your pricing competitive?

Accepted Answer

We provide the expertise of a lawyer at the price charged by an ordinary conveyance practice. We can do this because we provide services remotely via the use of technology. We have a strong foundation of systems and processes in place, ensuring that we are time efficient in what we do.

Question 13

How do you normally charge for your service?

Accepted Answer

We provide a fixed fee service quote subject to the client's circumstances. We are open and transparent about our fees. We also do not mark-up on any costs and disbursements that we pass on so you can trust that you will get a genuine and authentic experience at an affordable price.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We only practice in residential conveyancing, including services like contract reviews and drafting, the conveyance process involved in the purchase and sale of houses, vacant lands, apartments, units both existing and off-the-plan.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our principal lawyer has more than 10 years experience in the law. Out of those 10 years, she has spent 6 years practising solely in residential conveyancing for multiple States (VIC, NSW, QLD) which makes her an expert in the area.

LEAD Conveyancing

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