Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are 100% insured for Public liability we also cover all our work with a lifetime warranty. If a job failes Due to work we have carried out we will honor the job.

Question 2

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Do you offer free quotes?  YES! We offer Free quotes obligation Free in store or over the phone that way you know what your are going to be paying for before you spend any money with no hidden fees.

Question 3

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

With over 8 years in the local community we have crown our brand to be a gold medal winner for honesty integrity and Trust leaving the customer feeling they have value for money.

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

We are a local Family owned Business with over 8 years service on the Brisbane Northside. All out work is word of mouth so its in our interest to look after our clients :)

Question 5

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Tip: 1 Always Power the computer on and off prior to calling a tech.  Tip 2: Check Your Modem and note the lights that are on a reset often Helps.  Tip 3: Advice is Free so ask any questions you have over the phone.

Question 6

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Our One Flare Clients have the ability to purchase Nortons Internet Security 2013 for 12 months for only $30 which will cover 3 Home Computers for 12 Months what a bargain.

Question 7

What makes your pricing competitive?

Accepted Answer

Our Pricing is below industry standard as we feel everyone should be able to afford to have there computer serviced without taking a loan out from the bank. Our server rates are the lowest in Brisbane.

Question 8

How do you normally charge for your service?

Accepted Answer

For Home users our services can be settled onsite via Credit card, Cash or Cheque. Our Business clients can be added to account with trading terms being provided on application .

Question 9

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Our service arm is long and our supply chain endless. There is no job too small or too big we have the man power and skills to tackle the largest jobs while still being able to handle the small home clients :) Each client is as important as the next.

Question 10

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our Technicans are Microsoft Cerified, We have Network Engineers, Coders, Graphic Designer, Web Designers, System Builders, Consultants you name it we have the people for the Job!

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