Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes fully insured with allianz for 10M and all our work has 5 yr guarentee.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Started installing Foxtel and optus over 15yrs ago then decided to start my own business as they had no idea about customer service and it reflected on me so i started my own business to give customers what they have been missing a great service.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Westpac bank Merrylands they had 4 different companys unable to install antenna and tv points for them,we came out there and completed job within 24hrs, point of story is we do job others are unable to or fid to hard

Question 4

What do you like most about your job?

Accepted Answer

Love being able to fix customers problems and never realised how much people and especially kids miss tv when it isnt working

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Who is going to provide the service is it a contractor or a owner operator. How much warranty, will i get all my channells, when can you do the job and the price that you quoted is that the price no hidden costs.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Is that the final price , answer is yes what we quote is what it is that simple.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I own the business and do all the work, i also have NSW Police, Real estates, Strata Companys, Nursing Homes etc we provide service for the answer is there.I have NSW police check as well as childrens check to work in schools etc.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are open honest and upfront, what we quote on site or over the phone is the price no added cost like other companys, Myself Anthony who owns the company does all the work no dodgy contractors. All quote are negotiable and we only use Australian made products of the highest quality (HILLS Antennas). All our work is guarenteed.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

What type of dwelling it is single storey, 2 storey, house, unit commercial etc, do they own the property, what issue are they having and for how long, when is someone available for on site quote or job to be done.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Get the correct company to provide the work, if sometimes you go to cheap or get inexperienced companys or workers you will have to get the job re done within 6-12 months as most of the big companys do this to get repeat work for their contractors. Ask is that the best price when finishing quote, plus ring around i encourage to get few different quotes but most importantly make sure you speak with technician about the job you need done not not an operator.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

One flare customers get 30% discount on all Antenna Installations

Question 12

What makes your pricing competitive?

Accepted Answer

Owner operator dont have over head charges like big companys who hire inexperienced contractors that have to make money for themselves and their company.

Question 13

How do you normally charge for your service?

Accepted Answer

Free Quotes, Service call starts from $80, Tv Antenna upgrades from $150 -$250 depending on location and how much needs to be repaired etc cable or splitters. Extra tv points $50 on same job when upgrading Tv Antenna, Wall mounting $150 with customer upllying bracket.Repairs to wall plates splitters cables etc $120. New installations from $250 with booster extra $100.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Digital Tv Antennas, TV points , Wall Mounting, New Home installations, Strata Buildings, Residential, commercial.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Over 20yrs exp in TV Antennas, Foxtel, Optus, Data points, Strata upgrades and installation, new homes, commercial jobs all over Sydney. fully licensed with Government. fully insured for 10m public liability.

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