Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully licenced and insured and all our work is guaranteed, as per the material manufacturers relevant guarantee and the QBCC licencing requirements.

Question 2

How did you decide to get into your line of work?

Accepted Answer

When I was young I found myself without a job. I saw a large high-rise development being built so I walked on site and asked anyone and everyone for a job. I started off sweeping the job site, and before long my boss saw my potential. The rest is history!

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I have so many favourite customers, and I generally walk away from a job with a new friend, that it is hard to choose a favourite story.

Question 4

What do you like most about your job?

Accepted Answer

I find deep satisfaction in doing a good job well. I enjoy seeing what an amazing improvement we've made to the aesthetics and value of my customers houses. I love to see the pride and satisfaction my team and my customers get upon seeing the finished product. I find it incredibly rewarding.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

I would ask how much experience the service professional had, I would ask if they were licenced and insured and if they guaranteed their work. I would ask how long they had been trading.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers often ask if they can cut off their window sills. The answer is "YES! Most of the time we can."

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I am honest and trustworthy and have succeeded for the last 30 years with many return customers and great business relationships with my suppliers. I take my customer service seriously. I don't believe in taking advantage of others and pride myself in always doing the best I can by my customers.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are the most experienced in the area, with the friendliest customer service and the greatest quality outcomes. We are 100% compliant and insured in both states for rendering and painting . Dont hire multiple trades. Our reliable team will satisfy your rendering and painting needs professionally.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The typical things we need to know before we can provide a quote are the job address and your phone number.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Number 1 -Get us to quote your Job Number 2- Get us to do your job Number 3 - Ask me when I quote

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Due to the Covid -19 situation we are offering our Oneflare customers a 5% discount. This is a true discount because we understand that this is a hard time for all of us and appreciate that any savings achieved right now can make all the difference. Stay safe all.

Question 12

What makes your pricing competitive?

Accepted Answer

We have such a long term relationship with our suppliers and a high turn over, because of this we are afforded better rates than our competitors and can pass our savings on to our customers. Our experience gives us efficiency which allows us to get the job done more quickly and saves you money.

Question 13

How do you normally charge for your service?

Accepted Answer

Quotes and Invoices are supplied for all projects. Payments can be made by cheque or direct deposit to our account using the details provided on our invoices.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in all aspects of rendering and painting,we have 30 years experience in all the products from our suppliers including Rockcote, Ezycote, Dulux and all major brands.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our experience expands 30 years of quality solid plastering and painting . Our team are fully trained and qualified in rendering and painting .

Matt Evans Solid Plastering & Painting

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