Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Repairs - If we can't fix it there is no charge for the service unless otherwise agreed at time of diagnosis.

Question 2

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

20+ years of experience and still in the business of training NSW Health professionals on how to use job specific software. All software repairs are quoted prior to any work being carried out and if we can't fix it we will tell you at the time of diagnosis then refer you to another professional who can diagnose and provide a quote.

Question 3

Why should a customer hire you over another service provider?

Accepted Answer

All of our training services are delivered ....  1. Onsite at the customers choice of location with their current computer and software 2. With the customers training requirements in mind 3. Charged at an hourly rate 4. Over a period of time as chosen by the customer as opposed to over a 4-8 hour day

Question 4

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Training - Learning outcomes, customers level of competency, type of computer and software currently loaded.  Repairs - Type of computer and software currently loaded plus the current issues or upgrades required.

Question 5

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

For our training we require an active connection to the internet with the computer, smartphone etc switched on before arrival. We also ascertain exactly what learning results are required to ensure the session is delivered with the key features of the training within the session.

Question 6

What makes your pricing competitive?

Accepted Answer

Similar services for training are provided with pre designed course matter delivered over 3+ hours.   All of our training is customised and based on what the customer wants to learn and how they learn in the most efficient manner. This ensures that both the cost and time taken to deliver the training is reduced overall.

Question 7

How do you normally charge for your service?

Accepted Answer

Computer Training Sessions for up to two people   •$80.00 for one hour then $60.00 per hour thereafter per session •$120.00 for two hours then $60.00 per hour thereafter per session  Computer Training Sessions for groups of between three to six people  •$300.00 for two hours then $120.00 per hour thereafter  Software and Hardware Repairs, Updates and Installation Services   •$75.00 for the first hour then $60.00 per hour thereafter plus   The total cost of any software or hardware provided to complete the service plus   A surcharge of 10% on the total purchase price of any software or hardware supplied where applicable

Question 8

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Onsite Computer Training Courses - For all ages and experience on any computer, tablet or smart phone.  Whether you are looking to take the next step in expanding your knowledge of Microsoft Excel or just starting out with your first computer or smart phone, we can take you to the next level.

Question 9

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

1. 20+ years working with and teaching people how to use computers both in home and office environments. 2. Accreditation in Workplace Training and assessment. 3. Worked in many different environments with differing requirements for the use of their Information Technology including banking, insurance, retail, WH&S, transport

Matthew Aldenhoven

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