Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are insured and we do offer a Guarantee on our work and parts used, If you supply the parts we limit our guarantee to installation of parts only. If your parts fail the labour is not covered.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Passion for knowing how mechanical thing work and what it takes to keep them running. If you have no passion for the Job why do it.

Question 3

What do you like most about your job?

Accepted Answer

We have passion and in the end satisfaction of knowing we help you and your vehicle is safe in turn so are your family.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Just be honest and give as much information to us as possible. The more information we have the better prepared we can be for the task

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our honesty and understanding of your needs. We wont spend your money without your consent. We listen to you and carry forward from that.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

With over 25 years industry experience, on going training and tool upgrades. We save you time on money, no taxis and limit the usage of towing as we can get your vehicle up and running onsite most times. Also a workshop is based in Moonah for your convenience. Booking are very much preferred

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

What is the problem , how long has been happening, is the oil and water okay? Dont assume the battery is okay as weather can effect this and so forth.

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Supply all the correct details of you vehicle, such as year built, engine size, Chassis number, transmission, modifications, pre existing conditions etc

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

A basic service and safety inspection will cost you $155 including Standard motor oil and filter, a full written report is given at completion. We also have EFTPOS and interest free accounts via certigy EZI PAY pre approval required

Question 10

What makes your pricing competitive?

Accepted Answer

No taxis or lifts needed as we come to you, we understand time is precious and look to minimize any impact on you or your business..

Question 11

How do you normally charge for your service?

Accepted Answer

We do have a call out on all breakdowns but we include the first 15 Minutes as a part of our call out fee. Service work IE: book service and safety inspection do not attract this call out (conditions do apply)

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

If we had to say we specialize in anything it would be doing the job right and being open and transparent in our work.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Dealership trained , Tafe qualifications, after market training and above all experience. Our business is fully insured for your protection and ours.

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