Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Melbourne Antenna Services is fully insured and offers a 10 year genuine warranty on all installations.  Melbourne Antenna Services has been operating since 1995. We stand by our genuine 10 year warranty on all parts and installations as we only use premium quality products.

Question 2

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Melbourne Antenna Services will provide you with honest and professional advice for ALL Antenna Installation Services throughout all Melbourne suburbs. We offer 100% Money back guarantee if you are not satisfied.

Question 3

Why should a customer hire you over another service provider?

Accepted Answer

Is my TV Digital Ready? Digital TV is currently available in all areas of Australia. For best viewing results it’s important to have a TV that has HDTV (high definition TV) or alternatively, you can install a digital set top box – click here for more information  (I want a link here to click to a page that gives more information on Digital TV set top boxes – see attachment ‘digital tv and set top boxes)   Do I need to replace my Antenna? If you have a TV which supports High Definition resolutions (HDTV or HD Ready) and your antenna is analogue, then you may have to upgrade your existing antenna to a digital ready antenna. As the networks upgrade from analogue broadcasting to digital broadcasting, you need to make sure that you have the right equipment to receive the digital signal, including a digital antenna.  If your antenna is older than a few years, it might not be capable of effectively receiving a digital television signal and you will need to upgrade.  Of course, you should have checked that you have a digital TV or a digital set top box first.  If you need a new antenna installed, give us a call!  We can usually provide same day installation.  The picture isn’t clear or I see snow (fuzz) A common problem is that the TV does not have a built in ATSC digital tuner.Digital signals do NOT have snow!  If you are receiving snow or fuzz, you are watching an analog broadcast.  Typically, people with this problem either don’t have an ATSC tuner built into their TV.  Consult the TV’s owner’s manual or contact the manufacturer directly to find out if the TV has a built in ATSC digital tuner.  If it does not have one, an external ATSC tuner can be purchased, so you can use your existing TV. Another thing to consider is the auto program or channel scan procedure was not performed correctly. If the TV does have an internal ATSC tuner, make sure the televisions input or source is set to “TV”.  In the auto or channel program section of the TV’s setup, make sure the “AIR” not “CABLE” is selected to scan the channels.  There are many different manufacturers and models of televisions, the procedures to perform a channel scan can vary between different models.  If you are not receiving High Definition programming consult the TV’s manual or contact the manufacturer to make sure these steps are followed correctly  I’m receiving every channel except for one One of the possible causes is that the channel is broadcasting at a reduced power. Low power TV stations are common.  Repeater or translator stations usually have low power outputs as do TV stations with Class A LPTV entitled to greater interference protection.  Other stations will run lower power due to economic reasons.  The station is broadcasting on a different frequency. While the majority of TV stations transmit on the UHF frequency, there are some using VHF.  While some UHF antennas pick up VHF signals, it is necessary to use an antenna optimized for UHF or UHF/VHF frequencies. The channels broadcast antenna is located at a lower elevation on the tower or even behind other broadcast towers. Lower elevation or obstruction by other towers can cause line of sight problems.  Changethe location or elevation of the antenna to troubleshoot this problem  The TV is not receiving any signals. There are many causes for a TV not receiving any signal but one possible cause is there is not a clear line of sight to the broadcast towers. If hills or other geographic features are in between the broadcast towers and the antenna, you would not be receiving enough signals.  Elevating the antenna higher, either by placing it in a higher location or using a taller mast, would increase the signal reception.  Other buildings, trees, or even shrubs will block signal from reaching the antenna.  Try to get the clearest most unobstructed view to the broadcast tower possible.   Faulty Digital Tuner It doesn’t happen often, but a digital tuner can be faulty. Since the ATSC tuner is separate from HDMI or other inputs, the tuner would not affect any other portion of the television.  It is possible for a tuner to be faulty on a new TV right out of the box.  As a second step in troubleshooting, try installing the antenna and cable to a secondary TV  Antenna Cable not compatible? Signal is lost in the coaxial cable distribution. One of the most common problems with TV reception is the deterioration of the antenna cable, either inside or outside the home. The outside jacket of the cable can actually wear away, allowing water and other contaminants in which actually degrades the quality of your signal.  If you notice that your reception is worse during rainy periods, then the cable could definitely be the issue. Check for corrosion, bad cable fittings, or a cable compromised by rodents or weather.  Also, splitters will cut a great deal of signal strength, disconnect them and run the cable directly into the digital receiver.  If the reception improves, a distribution amplifier is likely to be the solution.  Leftover parts from a satellite installation may not be compatible, removing or bypassing these items would allow the signal to transmit to the digital tuner.  Another common issue with antennas concerns the actual outlet inside the home.  Over time, the connector inside the outlet can become loose, causing an issue with reception.  There may also be a problem with how the actual antenna outlet was connected to the cable that runs to the external antenna.  In some cases, the insulation is not removed from the cable fully, so it doesn’t connect properly to the outlet.  Broken Fly Leads One common problem, and also one of the easiest to fix, is a broken fly lead.  A fly lead is simply the lead that you use to connect your TV to the antenna, plugging one end into the TV and the other into the antenna outlet on the wall.  If you suspect that there is a problem with your fly lead, you can try another one that you know works well.  Fly leads often develop issues near the plug fitting as they get bumped, bent and broken. The Antenna Faces in the Wrong Direction This is the most common issue we see each day where the antenna has come loose and is facing the wrong direction and this will have a very big impact on the picture quality in your home.  In some cases, you may not be able to get on your roof to rectify the problem so this is where you should call a professional to fix the problem for you.

Question 4

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

As much information as possible How many TV points you have in the house that you want the Antenna connected to? What area you are located in? Do you need a TV Wall mount with a bracket supplied or do you have your own bracket?

Question 5

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Check the FAQ's - this has a range of simple issues that can be fixed with troubleshooting - check your fly lead (the lead that goes from the TV to the wall plate outlet - check your antenna is facing the right direction - compare it to your neighbors - check your TV has been tuned correctly and if necessary, re-tune it.

Question 6

What makes your pricing competitive?

Accepted Answer

Melbourne Antenna Services focus on QUALITY.  There are other cheaper alternatives out there but our equipment is Australian Made and backed by a genuine 10 year warranty.  We will always provide the best quote for your area and ensure you are 100% happy.

Question 7

How do you normally charge for your service?

Accepted Answer

Melbourne Antenna Services has been in business since 1995 so our experience with many thousands of jobs over this period allows us to give FIXED PRICE quotes over the phone.    We have services ALL areas of Melbourne since 1995.

Question 8

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

With experience in Antenna sales  and Installations plus TV Wall Mounting dating back to 1995, Melbourne Antenna Services are experts in everything relating to Antennas, Antenna installations, Digital TV services, TV Wall Mounting, M.A.T.V Systems, TIVO, Apple TV, Digital Set top boxes and Freeview

Question 9

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Melbourne Antenna Services specialise in a range of quality digital antennas and TV Wall Mounting  Installations and has been servicing customers throughout Melbourne since 1995. Our highly qualified professional technicians have a range of antennas for your area and can install an Australian made antenna to suit your requirements.  Our Antenna and Digital TV installation service is owner operated.  This means no waiting on a call back – you will speak directly with the owner of the business when you call.  Melbourne Antenna Services is fully insured and offers a 10 year warranty on all installations  Melbourne Antenna Services will take on any Antenna Installation project whether large or small.  From installing a new Digital TV Antenna to TV Wall mounting your digital television, adding extra TV points  to large commercial jobs, we can bring you a clearer picture  With experience in Antenna sales and Installations dating back to 1995, Melbourne Antenna Services are experts in everything relating to Antennas, Antenna installations, Digital TV services, TV Wall Mounting, M.A.T.V Systems, TIVO, Apple TV, Digital Set top boxes and Freeview

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