Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

yes I guarantee the highest possible standard  of my work as a professional photographer. The main goal is to make my clients happy via my outstanding work and great customer service.

Question 2

How did you decide to get into your line of work?

Accepted Answer

The photography was always a part of my life so this was a quite natural, in other words it's hard for me to imagine the life without photography, I love what I do!

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Dear Arek, Marco and I wanted to give you a big THANK YOU for the outstanding photojournalistic wedding service you provided us on December 28, 2010.From the moment we first made contact, we knew we had found someone who would capture our special day and provide us with lasting memories to treasure. That initial communication via email, lead to a fantastic working relationship which showed your professionalism, flexibility, efficiency, honesty and commitment to making sure we felt happy. Being in Italy, this relationship was paramount to securing a relaxed and content bride:). We came from Italy to Australia for our wedding in Melbourne and we didn't want traditional wedding pics - we were after something much more arty and different ,something un-staged but still full of character..You provided exactly what we hope for, stylish, witty and inventive photos a million miles from dull formal group shots and other wedding clichés. We are absolutely over the moon with slideshow and album, with so many wonderful pictures and memories. We received so many comments about the photographes and we feel pround that we found you. THANK YOU, Arek from the bottom of our hearts, you exceeded our highest expectations.  Dziekuje & Grazie – Wioletta &  Marco

Question 4

What do you like most about your job?

Accepted Answer

I love to be a part of the happiest moments in peoples life as their friend and the person with the "time machine" in my hands. I happy to be able to transfer their best memories in to piece of art.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

On the photography field the answer is simple. Ask if your photographer is a member of aipp (Australian Institute of Professional Photography). The aipp is for photographers the same kind organization like CPA for accountants or Master Builder association for building industry. You can trust for professional service when hiring aipp members.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q: Can I have hires files from the session? A: Mostly No, but every photo session is different - it's always in your agreement  Q: What equipmen do you use? A: I always use professional photo equipment (Nikon system)  Q: What if your equipment failure during the session? A: I have always a few spare DSLR's body's and lenses with me. I also recording your photos simultaneously on both memory cards in case if the memory card fail.  Q: Can you make also video for us? A: Yes

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I'm accredited professional photographer by Australian Institute of Professional Photography (aipp), I'm also member of Wedding Photographers International Association (US). I was named as One of the TOP TEN wedding photographers in Victoria by "The Knot" bridal magazine.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

If the client looking for outstanding photo quality and great customer service than I'm here. My pictures and client references speak for themselves, and  Don't risk it - choose AIPP accredited photographer

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The most important is the Wedding date - here I have to check my availability , second thing is wedding time coverage (just a ceremony and family part or all day photo coverage, the last is the location where the ceremony and reception will be held. Useful information is also number of the wedding guests.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1) Prepare product (clean or renowate) if person think about makeup - this will save post production costs for the photos  2)  Find the right timing for required photos  3) Talk with your photographer about your expectations- BEFORE photo session!

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

$50.00 discount voucher for all my a la carte family photography products -> www.pumpkinseedphotography.com.au Just mention "oneflare" when ordering your products.

Question 12

What makes your pricing competitive?

Accepted Answer

If we compare the prices the numbers don't tell us everything, the most important factor is the product  value. When we talk about photography from the biggest life events - they are priceless as we know, so ask yourself about photography value for you.

Question 13

How do you normally charge for your service?

Accepted Answer

all the service charges are based on the custom quotation, every job is different and require different approach. For more clear view I have a collections (packages) to indicate my price range for my clients.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I'm specializing in Wedding, portrait and corporate photography with the wide background of other photographics fields as a Architectural, fashion, product and advertisement.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have 20 years of the experience on the photography and graphics design fields, as a owner of advertising company and leading photographer in Europe I was able to handle different project from commercial corporate photography to portraits.

Melbourne Wedding Photography Arkadiusz Rejman

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