Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are insured and we guarantee our work, if there was to be any issues with real estate agents we will respond within 24-48 hours

Question 2

How did you decide to get into your line of work?

Accepted Answer

we have long experience in cleaning industry, but bond cleaning is attractive to us because it is done during day since our permanent contracts are all during evening hours.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

yes house was very messy, but once we have completed our work customer said I am moving back into this property.

Question 4

What do you like most about your job?

Accepted Answer

We take pride in what we do, customer satisfaction is very important to us, and bond clean is our specialty

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

They should ask if it is hire people company, is oven included, fridge if it is there, window tracks, windows outside, etc.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

what is included in our quote for the property and answer is everything inside except curtains if any, ceiling, blinds and grout.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

This is what we do for a living and we want our customer base to grow and finally we have experience needed for this type of work

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

we are local family business, highly experienced in this type of work, we will answer any queries about our work, also our pricing is compatible, finally all our work is guaranteed by us.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

number of rooms, number of bathrooms, size of carpet area, number of living rooms, and general condition of the property

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

property is to be empty, no left furniture, kitchen elements to be empty, bathroom objects removed everything else is our responsibility

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We will clean outside windows and remove cobwebs outside for no extra charge, usually priced extra by every other company.

Question 12

What makes your pricing competitive?

Accepted Answer

We are not hire people company we are family business we do work our selves, and that makes as very compatible.

Question 13

How do you normally charge for your service?

Accepted Answer

We are charging per number of rooms, for example 3 bedroom or however many rooms is there per house or unit.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

bond cleaning all included ( window, spot clean walls, kitchen with all elements, oven, bathrooms tiles included, etc.) carpet clean, strip and sealing of vinyl floors.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

over 15 years in commercial and domestic cleaning. Ongoing work in this industry with permanent contracts, customer satisfaction is very high, when completing bond cleaning we know what has to be done , and that includes detailed clean out of bathroom, kitchen elements, oven, window tracks etc.

MH Cleaning

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