Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

yes are fully insured, we guaratee our quality of work if we have problems with products we supply we have a great working relasionship with our suppliers that we can call on for advice

Question 2

How did you decide to get into your line of work?

Accepted Answer

as a child i would watch my father pour concrete and eventually got into my veins, it is so rewarding at the end of the to have a customer to smile and say what a great job,

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

yes i quoted a job for a loverly couple but did not win the job ,a few days latter i recieved a call from the same people to call back to their thome , they said they had some problems with their job they released the contractor who started the job because of his work methods and lack of manners ,so i completed the job for them in a timely manner,

Question 4

What do you like most about your job?

Accepted Answer

self satisfaction being able to stand back and admire a great piece of work,meeting different people  and working for them ,and the smile on their face when there job is completed,

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

are you a licensed contractor,can you show me your license,hgow long have you been contracting can you show some referencesor give me a telephone number of someone you have worked for,

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

how long will it take to do my job and do i need to be here when you are working, time frame depend on size of job complexity , no you do not need to be at home or on the job because our disscussion prior to starting would have covered every aspect of your job,

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

i believe you must be up front and very honest to customers and staff, if we cannot do a perticular job i would tell you then make a mess of it,i treat everybodys property with the upmost respect,

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

we are very articulate in every process leading up to the finished product and after sale service

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

customers name address telephone number when it suit them so we can evajuate their job, the kind of concrete or epoxy flooring they require, and is it tob be labour only or supply and labour,

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

make sure there is adequit access availabe for deliveries of reinforcing,being very clear in the understanding of what they are paying for and very clear about the design and function to chage these design are not cost effective,

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

yes we can offer a 10 percent discount tothe first 30 quoted jobs over 45square meters this could be as little as 400.00 dollarson a 4000.00dollar job quiet a substatual saving,

Question 12

What makes your pricing competitive?

Accepted Answer

our ability to get the job done quickly and cost effectifly which in turn give us a profit and a cost effect product to our customer this is what i am sure everyody is after

Question 13

How do you normally charge for your service?

Accepted Answer

there are few ways, by a quotation on site or a plan with site inspection or we do charge hourly rate or day rate ,

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

yes very proud of our concrete finishers but our  seemless epoxy fake floors are to behold absolutely beautiful,it is so rewarding to see the smile on our customers faces when the job is completed on  time and budget

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

we only employ competent floor layers, we have a qualifing period for all workers  that is closely controlled ,their is a total of 60 years experience amongst our small but solid group

Michael Blake Concreting

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