Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we are insured business and are coverd with all necessary insurance. And provide guarantee for the work we do.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Always wanted to be part of a service industry that meets customers needs. Look have a passion for housing and building industry. And flooring was the happy medium of both.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

There are many. But the one that stands out is, we once had 6 year old girl who was renovating her room and wanted pink carpet to match wall paint colour. After a lot of searching we were able to match the colour and lay the carpet for her. She was very happy and knowing was happy made us happy.

Question 4

What do you like most about your job?

Accepted Answer

We love that we are able to provide flooring advise to customers, that meets there requirements. And once the flooring project has been implemented, the customer is very satisfied the end result.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Customer should ask a flooring professional for there advise on the type of flooring they consider, based on each individuals requirements.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customes commonly ask us what is the most popular colour scheme? We tell the customers that colour choices are a very individaul preference. And it varies from customer to customer.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are very professional is our dealings with the customer. And we commit to our timelines. We are very unfront and straightforward to deal with.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Mike’s Carpet Discounters is Australian owned, one-stop flooring solutions centre for domestic, commercial and industrial needs. It has been an integral part of Victoria’s flooring industry for many years and has been operating in Carrum Downs.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1) Is it for themselves or rental property? 2) What are the dimensions of the area? 3) What exsting flooring is there? 4) When do they want this job completed?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Tip 1: Please ensure the are area where new flooring is going is empty clear of all furniture.  Tip 2: If the customer can pull up and dispose the old carpet.  Tip 3: Please ensure that there is power connected.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Just for Oneflare customers we are happy to offer below specials: - Lamiante 8mm (supply only) $16 sqm - Carpet 3 Rooms for $749 fully installed - Vinly sheet for $18 sqm supply only

Question 12

What makes your pricing competitive?

Accepted Answer

We have been in the industry for a long time. And are fully aware of current industry rates. Our willingness to server customer makes our pricing very competitive. Its the feedback from our customers that our pricing is very competitive. We will beat any written quote, when provided in writting.

Question 13

How do you normally charge for your service?

Accepted Answer

We charge based on the jobs flooring requirements. As not two jobs are same. We offer free measure and quote service. Where we physically inspect and measure the job. And then offer fixed price Quote.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in following supply and install of: - Carpets -Timber -Vinyl -Lamiates -Hybrid -Blinds -Epoxy We specialise in both Residential and Commercail jobs.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Flooring Experince Since 1975. We have been servicing Melbourne flooring needs for the 45 years. All are staff is trained according to Australian Industry Flooring standards.

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