Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we guarantee our work.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Since i started my carrier I have been involved in fixing computers. I started my first job as a  computer technician back in 1996. I have been doing some other work as well but fixing PC remain my second job or part time.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

30 Second PC fix:  I received a call from a senior citizen telling his computer stopped all of a sudden. He was desperate as he have to complete his assignment in time.   I asked few questions about PC and OS they are using. Then i visited him in the evening. He showed me the issue and i found that its the keyboard's batteries flat out. I told him the issue can be fixed by you. He said how? I told him its on the batteries need to be replaced.

Question 4

What do you like most about your job?

Accepted Answer

customer satisfaction.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Some questions a smart consumer will ask include whether the technician has handled cases similar to the case the consumer has.  In addition, the consumer should ask if the technician settles most of his/her cases.  Finally, the consumer should review the company’s website, the references or the testimonial page of  the website, and other sites that reference the technican in order to see if his/her work has been reviewed by other consumers.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

http://www.mobilepcwizard.com.au/faq.html

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

visit www.mobilePcwizard.com.au/testimonials

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Save time and money - we come to you. We provide computer repairs to most areas in West and North West Sydney. Heaps of free services, advice and information. Fixed price of only $100 per job with NO hidden fees, NO hourly rate. Your PC gets fixed at a fixed price, or you don't pay a cent. Punctuality, friendliness and the ability to explain problems in plain English. Your information and data will be secure.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Exact error message. Operating system since when issue started make and model number of your computer/laptop.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Re-start their computer. Some times its  a very simple problem and restarting computer solves it. So not need to contact any PC tech. Explain full issue along with operating system details and model number of your computer/laptop.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

$100 per job is itself a best offer we understand.

Question 12

What makes your pricing competitive?

Accepted Answer

Its not hourly price. Its only one time charges for every job that we perform.

Question 13

How do you normally charge for your service?

Accepted Answer

Fix rate $100 per job only.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

On-site PC repairs. Domain Registration. Web hosting.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

KR. your Mobile PC technician has 14 years of PC sales, service and troubleshooting experience, including 5 years of web hosting and domain registration experience. He has never come across a computer problem that he can't fix. Having said that, if he can't fix your cojputer, then you won't pay. Its as simple as that.

Mobile PC Wizard

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