Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are insured. We have a 100% customer satisfaction goal, so yes, we do offer that we'll fix it right first time.  You won't be dissapointed by our service, just ask our current customers

Question 2

How did you decide to get into your line of work?

Accepted Answer

Pete is a tinkerer and has been fixing things around the farm and anywhere else since he was in nappies. This is what he was born to do. Now he is lucky enough to be able to do it on the Sunshine Coast.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Made one of our favourite customers smile when we were able to repair her engine instead of her having to wreck her car. She'd been quoted up to $8000 elsewhere, we quoted and did the job for $3000 - very happy customer.

Question 4

What do you like most about your job?

Accepted Answer

Pete likes seeing happy customers.  With our 100% customer satisfaction goal, there is no room for anything else. If you are not happy, we will work with you until you are, no matter what!

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Will it be completed on time for the price quoted.  Will you guarantee the work? What experience do you have? And the customer should ask themselves, do I feel comfortable here?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Most customers want to know that it won't cost them anymore than what I've quoted.  If there are any changes that may increase the cost, we will ring the customer to get their permission first before doing the work.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We pride ourselves on our customer satisfaction.  We live in a small town, and word gets around fast, so we need to ensure we are reliable and trustworthy. People are raving about us, so we know we are doing things right.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Pete has 25 years experience in the industry and comes from an old school family where integrity is everything. Our customers find us honest, sincere, genuine and leave feeling like they've been treated right.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

It's important to know the year of the vehicle, the particular model and the engine size. Many cars have several different engine options, it's important we have the right information.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Bring the vehicle to us - that way you don't have to pay our time and travel costs Give us a good description of the problem so we can quote it correctly Don't pull it to bits for us.. this could end up taking longer to put back together

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Pick our quote and we'll instantly give you a 10% discount.  Remember though, it's not always about price...sometimes it pays to pay a little more to get the job done right, first time.

Question 12

What makes your pricing competitive?

Accepted Answer

The fact that it is just Pete, and we work from home, which means our overheads are kept to a minimum. We don't have huge staff costs or huge overheads.  This is what makes us competitive and the best.

Question 13

How do you normally charge for your service?

Accepted Answer

Depending on the type of vehicle of course, our services range from $150 - $450 including parts and labour. Also, we offer a guarantee. If anything is not right, we'll put it right.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in our customers. It is our goal to ensure our customers are 100% satisfied, or we will work with them until we achieve that.  We have not yet had one customer leave unhappy.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

With 25 years mechanical experience, Pete is the man for the job. He has an amazing skill set that can see him do anything on your car, including light welding work, roadworthy's repairs and maintenance.

Mooloolah Mechanical

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