Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured and guarantee all our repairs up to 12 months. You can feel safe having one of our technicians work on your computer, knowing that you wont end up getting charged an unknown amount with the problem unsolved. If the same problem returns, just bring it back in for a warranty repair.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I grew up knowing that I was going to be in this line of work. I am unsure why it was, I think I didn't like the idea of feeling hopeless when using a computer. Also, I found computer games at the age of 7 and that pretty much sealed the deal.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

A few years ago, I had a customer come to me and ask if I could upgrade her computer. She chose me to do the work as I was cheaper then alot of my competitors. $500 later, her computer was upgraded and off she went. Unfortunately, one or more of the components used in the upgrade turned out to be faulty, totally covered by warranty, she brought the PC back to get fixed. I went through the usual processes or determining what the problem was, thought I knew what was wrong, corrected it and released it. The customer came back later on with the same problem, this went on one or two more times, leaving both my self and the customer quite frustrated. Finally, she came to me and said that she would rather buy a new computer as this one was clearly not what she wanted. I told her to bring the computer in one more time, so I could see if I could give it one last go. So, my customer dropped off her PC, only to see that I had a brand new replacement waiting for her, as you can imagine she was over the moon. I like this story as this customer comes in all the time even now.

Question 4

What do you like most about your job?

Accepted Answer

I always knew that I would work in the IT industry, when I was young I was always playing around the the family computer, reducing it to a broken state as I didn't know what I was doing. I like that, all these years late, the job feels just as easy as breathing.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

That is a very open ended question. I think when it comes to anything, if you are likely to pay a decent amount of money to have a job done, you want to know that the person you are doing business is trustworthy, capable and will see the whole job through and not leave you hanging as soon as they get your money.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

One of the most common questions we get asked is; " what internet solution should I choose?" and I always respond with " if you are in a location that supports the use of ADSL2+, definitely go for that. Nothing is more frustrating then buying a 3G stick and having your internet drop out all the time.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

With over 10 years experience in the field of IT and 4 and a half years of owning my own business, I find my self in a business built on customer satisfaction. No one wants a customer coming back with the problem unresolved.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

When comparing computer repair or IT support companies, it's often the ones with personality that stand out. My self and my staff aren't your typical hard to understand "don't know what he's talking about" breed of IT technicians, give us a shot and you will see the difference.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We often ask the customer how old their computer is, what anti-virus software are they running. Once we have determined the condition of the computer we will often ask how long you have been experiencing the problem for.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Best way to prevent issues and save your money is to keep your computer well maintained. If you make sure to keep it from getting too dusty, run up to date anti-virus software and run a backup solution, you can avoid large recovery costs, virus removal charges and time consuming detailed cleans.

Question 11

What makes your pricing competitive?

Accepted Answer

We have a number of suppliers that we are able to purchase parts from, allowing us to pick the best supplier with the best price. We also predetermine the price of the job with our customers before starting any work, to prevent any surprises.

Question 12

How do you normally charge for your service?

Accepted Answer

Most of our services are billed by the hour, but we do have a few services that are fixed price. Certain repairs often have lengthy scanning times and don't require a solid amount of time to complete, making them great to work on in the workshop with a fixed price.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

While being capable of repairing most computers, from desktops to tablet PCs, what we excel at is dealing with customers who don't know what to do or where to start. Directing our customers right from the start, guiding them to the right products and applications to suit their needs.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Having studied a number of years at a college by the name of Spherion, I picked up an MCP in Windows 2000, a+ Comptia Certification and a diploma in system technology with 10 years working experience.

Morris Computers

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