Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes i have public liability insurance with CGU insurance. As a dulux accredited applicator of their products i have their backing in the form of technical assistance (for both myself or my clients if needed) also a written warranty (when using specific products)

Question 2

How did you decide to get into your line of work?

Accepted Answer

to be honest , a friend was doing it and i was at uni doing philosophy, astronomy and film studies and wasn't sure if i would get a career out of these things, as interesting as they were...

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

when i can render the front of someones home in a day and they are out at work all day. we often get to see them when they pull in back at home and seeing their surprise at how their home has been transformed is awesome every time.

Question 4

What do you like most about your job?

Accepted Answer

seeing the massive difference my time and effort can make to modernising or repairing a persons home.  Bringing my dog Cesar to as many of my jobs as possible

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

-Can i see some of your previous work, preferably in this area? -Do you prepare all windows, doors, floors, ground etc thoroughly? -Do you remove all rubbish etc and leave a clean tidy job -Does your quote include all sand, materials and rubbish removal?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

what is the difference between texture coating and sand finish render and what are the pros and cons of each finish??  how do you carve your lines in the limestone render, it looks so real!!!

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

word of mouth is how i get most of my work. To put it simply if i do the wrong thing by people i wont be getting much more work in will i???  I was raised right...if i ripped someone off i would feel bad :)

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

I have been operating Mortar Kombat for 6 years and been in the industry for 14 years. The majority of my work is private clients and a the majority of these are from word of mouth and recommendations

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

the size and scope of job. whether walls are painted etc. access to areas that work will be completed in. height or constricted area access etc

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

remove all plants etc that can possibly be moved to a safe distance away from the walls. ensure access to all areas  leave retic off

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

10% off any customers that arrive through the one flair app. an additional 5% if you read this and cared enough to mention it to me as right now im just trying to figure out a way to make my 20 letter minimum for the paragraph and oneflare wont let me continue until all boxes are full!!!

Question 12

What makes your pricing competitive?

Accepted Answer

you have to be competitive in this industry. Im not competitive because im dirt cheap, I'm competitive because i do a good job and treat people with honesty and respect and that is worth a lot i believe.  Also if someone doesn't prep properly and leaves a mess, its a mess that will cost dearly.

Question 13

How do you normally charge for your service?

Accepted Answer

I try to meet clients in person so as to look at each job and answer any questions they may have and discuss options and pricing. After looking at a job i give a detailed quote.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Acrylic texture coating over a wide variety of backgrounds. Imitation limestone render Sand finish render  no job too big or small

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

14 years of plastering in perth , 6 of those running my own business.  experienced in all aspects of plastering Accredited Dulux Acra Tex Applicator (which enables me to give written warranties from Dulux) Certificate 3 in Solid Plastering

Mortar Kombat

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