Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Our business and our cars all carry full insurance, and we have full, legally-binding contracts that ensure we deliver the service you have requested to the best of our ability.

Question 2

How did you decide to get into your line of work?

Accepted Answer

We have a passionate love of classic muscle cars, in particular, Mustangs, so it made sense to make our hobby our career! Having a detailed knowledge of the automotive industry, it also made sense to apply our knowledge to doing something we love.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Every customer is unique, and as we spend a fair bit of time with them while driving them, we get to learn a lot and hear a multitude of stories. We have plenty of favourite stories, but we are a ‘vault’, so we hold our cards close to our chests! ;)

Question 4

What do you like most about your job?

Accepted Answer

Driving the cars we are passionate about (with the top down and the wind in our hair!), and meeting the diverse range of people we get to meet, are some of the many reasons we love our job.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are licensed professionals, we have longevity as a business (over 20 years) and we are punctual, which make us one of Melbourne's most trusted chauffeur services. We also maintain and service our vehicles on a regular basis, to ensure we get you to your destination safely and with minimal fuss.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

We are a friendly, reliable multi-award winning business and pride ourselves on our high level of customer service and our competitive pricing.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

• Number of hours hire time. • Number of people you need chauffeured. • Number of cars you require. • Which of our models you wish to book. • Your pickup and drop off locations. • Your photo locations (if wedding).

Question 8

What makes your pricing competitive?

Accepted Answer

We don’t focus on huge profits. We focus on customer satisfaction, and with the majority of our customers being brides and grooms-to-be, we know cost is an important factor.

Question 9

How do you normally charge for your service?

Accepted Answer

We are very reasonably priced – arguably the most affordable in Melbourne. We place customer satisfaction first, over generating huge profits. We normally charge by the hour, but the distance can also be a factor in determining price.

Question 10

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise mostly in weddings, as this is the area in which we started out. This is also what most of our customer enquiries are about. We also regularly do formals/balls/graduations/awards nights, proposals/engagements, birthdays, concert and sporting event transfers, airport transfers, scenic tours (including wineries, beach, city) and other special events. The choices are endless!

Question 11

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have 20 years longevity in the industry. Our chauffeurs are all fully licensed, have undertaken defensive driving courses, and have Working with Children checks in place. We are also highly adept in customer service.

Mustangs In Black

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