Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

YES! We are fully insured so you have no need to worry. I personally guarantee that you will be satisfied with our standard of work. You can check our 5 star reviews for peace of mind.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No.

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

All of our workers have been vaccinated and are up to date with booster shots If the wearing of masks and other measures are required to be followed on the job we are happy to comply.

Question 4

How did you decide to get into your line of work?

Accepted Answer

My friend offered me a job window cleaning for his company and I enjoyed working in the industry.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

Hearing customers relate how the natural light shines into the house through the crystal clean windows providing a much brighter, happier and healthier atmosphere in their home. 💎😊

Question 6

What do you like most about your job?

Accepted Answer

Seeing the excited expression on a customers face when their windows go from very dirty to clean and sparkling!💎😃

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

Ask detailed questions relating to the services you need. Be upfront and provide as many details as possible. Photos are great, they will help you secure the most suitable professional to carry out your job!

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Will fly screens and window/sliding door tracks cleaning be included with my window clean? Yes they will be cleaned thoroughly.  How is the work carried out? Regarding internal and external window cleaning.  First the fly screens will be removed.  Next the outside of the windows will be cleaned. Next the inside of the windows and the tracks will be cleaned. Lastly the fly screens will be cleaned and placed back into position.

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have very high standards when it comes to customer service. We want you to use our services again. Our business depends on you being happy and satisfied with everything we do. You can trust us to carry out your work to a high standard without any unwanted dramas or stress.

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

Our services are carried out to a very high standard. We have a trained eye for detail. We treat your windows and property just like our own. Extreme care is taken to insure that your windows are left sparkling clean and that no mess is left behind inside or outside.

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

How many windows are there to be cleaned? Do both sides need cleaning? How many levels/storeys is the property? Has there been any construction done recently on the property? Is there large amounts of mold on the inside of the window glass and frames?

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Provide as many details about the job as possible. Be upfront and communicate well regarding the work you need done. Provide clear photos of the job to be done.

Question 13

What makes your pricing competitive?

Accepted Answer

Excellent standard of work and exceptional service for a reasonable price. That's all you need.

Question 14

How do you normally charge for your service?

Accepted Answer

Depending on the time the job will take.

Question 15

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Window Cleaning

Question 16

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Over eight years of experience in the window cleaning industry. Both domestic and commercial.

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Are you an insured business and do you guarantee your work?

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