Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes I am insured and my work is guaranteed

Question 2

How did you decide to get into your line of work?

Accepted Answer

I am a second generation accountant and started work in a family business after leaving my trade of 15 years. I found a gap in the market where Business accountants want bigger businesses and Tax accountants want Personal tax returns. Small business owners are either too small or too big for them. Every small business deserves to feel like their business matters.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

A new client signed up and in the initial review of his file I found that they had incorrectly been claiming GST. This analysis led to the client being credited around $20,000. Simple mistakes over a long period of time can add up. The client was over the moon

Question 4

What do you like most about your job?

Accepted Answer

I love helping people make better informed decisions.  I have created this job around my lifestyle

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you registered with the TPB? Are you a qualified accountant? Can your associations provide you with a letter of good standing? How would you describe your relationship with the ATO? Are you a High Risk Agent

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Do I complete personal tax returns - yes. Do you need online accounting software - No you don't need online accounting software though t allows greater insight into your business which helps with decision making Do you have an office? - Yes, I work from my property in Karana Downs, though services are all completed by phone/ Zoom or out calls to your office

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Value for customers: We listen – it’s the easiest way to understand.  We Understand – No business owner is the same.  We care – About the longevity of your business.  We love learning – If we learn something each day it can be called a good day.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Value for customers: We listen – it’s the easiest way to understand.  We Understand – No business owner is the same.  We care – About the longevity of your business.  We love learning – If we learn something each day it can be called a good day.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Details of the service that you require. (TAX, GST, Avice)

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Have all your business documents (receipts/ Deductions) organised Make sure that the service is completed within the correct timeframe (to Avoid ATO penalties) Limit the amount of changes that need to be made

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

25% off on yearly plans for 2020 for Oneflare Customers. It's been a tough year for everyone

Question 12

What makes your pricing competitive?

Accepted Answer

Being online/ remote I am able to keep my costs lower than my competition.

Question 13

How do you normally charge for your service?

Accepted Answer

Fixed fee for services. Monthly instalments on grouped services All jobs are quoted upfront with no nasty surprises

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Small Business Tax Small Business Accounting Small Business Advice

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I am a registered tax agent with the TPB. I am a qualified accountant and have been in the industry since 2013. I have specialized in small business tax and accounting. I can setup, manage and keep your business compliant. If you are in need of real down to earth advice and service then please contact us today

Nathan Ray

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