Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured with Workery Compensation and Public Liability Insurances.  We also give our clients  a 14 day money back guarantee.

Question 2

How did you decide to get into your line of work?

Accepted Answer

We are a family business and cleaning in the South West is something that is needed due to our towns growning and the busy tourist season.  It is nice to do a job that is honest and appreciated.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

A customer recently said to us after having their windows and carpets cleaned "Wow! I didn't realise how dirty the place has been until it was cleaned - Thankyou! I can breath easier already!"

Question 4

What do you like most about your job?

Accepted Answer

We love the Thankyou's at the end of a job - it feels great to see such a big difference after carpet, windows or spring cleaning has been done.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

It is always good to ask whether the service professional has a police clearance - especially if you are letting them into your home or work place. Then it is worth asking about their experience to make sure they have the skills you need.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers often ask when they can book in for their next clean! Of course we do our best to fit people in at last minute but a regular cleaning schedule with an annual spring clean is recommended to keep places healthy and clean.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are a local team of experienced professional cleaners with police clearances - we are trustworthy enough to have some banks as our clients.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are professional cleaners that really care about the quality of our work.  We are local family business that has police clearances and comprehensive insurances.  We can provide all your cleaning needs  - from carpet cleaning to windows, high pressure to tile and grout cleaning.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The address, number of rooms to be cleaned (if carpet cleaning is required) and whether there are any extra rugs, hallways etc to do as well.  If there is upholstery to be cleaned, we will need to know the type of fabric and colour so we can work out a price for you.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

A tidy house or office is quicker to clean than a cluttered one, so we strongly recommend decluttering before getting a professional cleaner.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We usually have a Special offer so you can just ask us what our monthly special is or check out our website for details.

Question 12

What makes your pricing competitive?

Accepted Answer

We are geared up with professional cleaning equipment and lots of experience so we are efficient as well as very thorough.

Question 13

How do you normally charge for your service?

Accepted Answer

We generally charge on an hourly basis but are happy to provide free quotes if required.  For carpet cleaning we usually find out exactly what you want done so we can work out a price for you before doing the job.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We are cleaning specialists so do carpet cleaning, window cleaning, commercial cleaning, house cleaning, and all the cleaning in between.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have a team of professional cleaners with various skill sets including carpet cleaning, window cleaning,  Tile and grout and high pressure cleaning.  We also do Resort housekeeping, office cleaning, shopping centre cleaning so understand the importance of doing a great job every time.

Naturaliste Commercial Cleaning

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