Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Public Liability and Indemnity insured Qualified and trained staff For full terms see www.ncit.com.au - Terms and Conditions

Question 2

How did you decide to get into your line of work?

Accepted Answer

Accidentally :D

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We have rescued many businesses over the years by having solid backup and disaster recovery systems and procedures in place. Would it not have been for those, a lot of people would have lost their jobs over defaulting entities.

Question 4

What do you like most about your job?

Accepted Answer

Understanding your business and delivering suitable solution for IT and VoIP systems within your designated budget.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do you have the staff numbers and systems / documentation to always be available and help us out? i.e. one man bands are on holidays or sick and often unorganised. Our ticketing and documentation systems make sure you always get help, regardless of which support engineer you talk to.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Why chose NCIT and 1Voip.com.au? We offer a friendly B2B service and literally take care of all things IT and phones for your business. You get peace of mind, not just a provider!

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

The business owner is from a Swiss background and migrated to Australia in 2002. We pride ourselves in efficiency, sticking to given budgets and have a level of documentation normally reserved for much lager businesses.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Australian owned and operated Commercially viable solution within the budget you have Your one stop IT and Phone shop Competitive rates Established 2006 Friendly, competent and fast service

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

-Exact location -Operating systems -Error messages -Level or incident (i.e. business critical or just inconvenient) -Environment (i.e. backup systems, etc)

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Google the error message and see what you can find there. A lot of issues are easy to rectify. If it's a server issue, do the opposite - call us and get us in! Otherwise it may get more expensive down the track. Have a proper backup and disaster recovery in place - your most important business asset is often you data!

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Free call out for the first visit

Question 12

What makes your pricing competitive?

Accepted Answer

Competitive hourly rates Prepaid packs available Designated remote support engineer We take credit cards

Question 13

How do you normally charge for your service?

Accepted Answer

We charge COD for new clients (cash, cheque, VISA/MC, EFT). Existing clients can chose between discounted prepaid blocks or invoice terms of 7 to 30 days.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Windows and Mac Networks System Audits and Documentation VoIP based Hosted PBX Phone Solutions for 3 to 1000 users B2B orientated offerings

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

As the business owner, I have been in IT for nearly 25 years, starting with 286 machines. Since then, I have realised and implemented that you as a business owner or operator do not talk tech but want applicable solutions of great value to secure your operations. We deliver that.

Ncit Next Century It Solutions

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