Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

I have liability insurance and give a 1 to 3 year warranty on new equipment, depending on what product and 3 month on hardware repairs and 30 days on software fixes.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Computer attraction!

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I only would like to say, I am very grateful to all my clients who stayed with me for 20 years. I am very thankful for your loyalty over so many years and I will endeavour to serve you well in the future.

Question 4

What do you like most about your job?

Accepted Answer

Different challenges every day.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Will you guarantee that it will work after you leave?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How do you know all this?  By being around computers for the last 20 years and keep on keeping up with the latest developments in this exiting industry.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Most of my client have stayed with me since staring the business in 1996.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Our Vision is to offer the best products and services. To always exceed customer expectations resulting in  customer delight. Our mission is to provide highest possible quality at the right price.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Exact description of problem, make and type of computer, age of computer, operating system installed, what is required or expected by my quote.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Restart computer - does problem still exist. Check that your Virus checker is up to date. Call ONEFLARE for support.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Free installation of the latest Norton Internet Security Suite with 12 month subscription.

Question 12

What makes your pricing competitive?

Accepted Answer

Only charge for productive time, no charge for travelling, no charge if problem is not fixed.

Question 13

How do you normally charge for your service?

Accepted Answer

$100 p/hour, no callout fee. No fix -> no charge.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Microsoft based operating system (OS) Early version of Windows up to the latest Windows 8, All versions of Microsoft Office up to 2013 Small Business Server up to version 2011. All sorts of accounting packages of MYOB and QuickBooks.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Microsoft Certified Professional with a wide range of skills and technology know-how built up from over 2 decades of experience in the computer industry.

Netwise Solutions Pty Ltd

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