Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured  Public Liability Workers Comp. Height safety trained  SWIMS  We ensure all down pipes are running freely. If a down pipe is blocked below the ground with eg. Tree roots, we will inform you so further investigation can be done.

Question 2

How did you decide to get into your line of work?

Accepted Answer

After spending 20 years in the motor industry, then going out on my own and getting caught in the 2011 floods. Start again. Blessed with My Last name Nutter Hence Nutters Gutters. Haven't looked back.

Question 3

What do you like most about your job?

Accepted Answer

Dealing with customers. The satisfaction of a job well done. Assisting in a job that few people are able to do themselves safely. Customer satisfaction.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

Have you got all the relevant qualifications and insurances in place? Is your service prompt? Do you clean up any mess? And leave the place tidy? Do you report on condition of surfaces and works taking place?

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much to clean my gutters? No problem. I will be happy to call around and give you a quote. I would like gutter guard fitted as well? No problem. I will also access the need of gutter guard on your property and advise what is the best way to go depending on proximity of trees and vegetation.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Track record of repeat business. Friendly, dependable and reliable service. Continued growth over the past 4 years. Experience in all aspect of gutter cleaning on residential and rental houses. Large Unit complexes, Govt contracts and educational facilities and more.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

Prompt, Local, professional, friendly service at a reasonable price. No mess. Report on condition of roof and gutters. Servicing all suburbs.  Look for the sign.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Once we have your address that is all we need to provide a free onsite quote and report and if you are happy we can book in ASAP.

Question 9

What makes your pricing competitive?

Accepted Answer

Customer satisfaction and repeat business offering personal service and free onsite quoting to discuss any issues and works needed. Strong growth in customer base over the past 5 years.

Question 10

How do you normally charge for your service?

Accepted Answer

Free quote and inspect the site personally and give a full report on what is required and any issues in need of attention.

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We focus on gutter cleaning on any property with a roof and at the same time we will clean solar and hot water panels. We also inspect roofs and gutters and give you a report on the invoice.

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

5 Years experience. Fully height safety trained. All insurances and SWIMS in place. Any roof  and any location  Prompt service

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