Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured for professional indemnity up to half a million dollars. We guarantee our work; if you do your part, we'll do ours!

Question 2

How did you decide to get into your line of work?

Accepted Answer

Amy's grandfather was a Mt Eliza Business school lecturer. At twelve, Amy wanted to become an accountant and started bookkeeping for her dad's business on school holidays. Aged eighteen she did a bookkeeping traineeship and advanced quickly to completing a degree and starting her own business.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

"Life doesn't always go to plan and I got very behind in my BAS lodgements. My business was spiralling out of control. Amy helped me back on my feet. She is a whiz at recovery bookwork, extremely professional, thorough and current with time-saving software." - Martin Wolfenden, Overall Builders

Question 4

What do you like most about your job?

Accepted Answer

We love seeing results for our clients. Whether it's seeing the relief after doing a 'catch up job' or seeing improvements in cashflow as a result of using their numbers in a more meaningful way.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you a registered BAS Agent? What are you qualifications? How many years experience do you have? Are you Xero Certified? Can you offer competitive rates and high value service?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much do you charge? Monthly packages based on $60 per hour for bookkeeping. How quickly can you get me up to date? The average catch up job takes 6 weeks. What are you your qualifications? Bachelors Degree in Accounting.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We're Australia's #1 Virtual Bookkeeping Service, type Virtual Bookkeeper in Australia and SEE!  Our staff are highly trained and qualified. We only hire great staff, and we work together as a team to care for our clients.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are Registered BAS Agents, Degree qualified, Xero experts with 20+ years experience.  As of March 2010, legally, any bookkeeper providing a BAS related service must be ONE of the following;  1) Registered with the ATO/Tax Practitioners Board https://www.tpb.gov.au/bas-agents OR 2) Supervised by a Registered BAS Agent (or Tax Agent) OR 3) A PAYG employee of your company  A BAS Agent must have the following to become registered with the Tax Practitioners' Board:  • 1400 registered / supervised hours of BAS related services before they can register • At least a Cert IV in Office Administration (Bookkeeping) • Skills kept up to date by doing courses, seminars and training (40 hours per year)

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

GST status, Software used, Services required, Monthly transactions, Frequency of bookkeeping required, Number of employees, Payroll frequency, Who currently does your bookkeeping, Whether you have an accountant or not, Last BAS and tax return lodgement date, Reason for hiring a bookkeeper

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

TIP #1 Get all receipts together in a digital format (scanned) TIP #2 Don't combine personal and business transaction TIP #3 Prepare yourself mentally and emotionally for the reality that 90% of new bookkeeping clients are in a mess, and this costs money to fix

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We give all new clients a complimentary Bookkeeping Health Check (normally $199).  It’s a high-level overview of your accounting data-file. It helps us to provide you with a quote. It’s also helpful, as it allows us to make sure there aren’t any obvious set-up or transactional errors in the file.

Question 12

What makes your pricing competitive?

Accepted Answer

We focus on providing the perfect combination of VALUE and EXPERTISE. Our base-bookkeeping packages are calculated on $60 per hour, which is LESS than the industry average (which is currently $65 per hour).

Question 13

How do you normally charge for your service?

Accepted Answer

We provide our clients with Fixed Fee Bookkeeping Services.  Fixed price bookkeeping packages are monthly bookkeeping fees customised to your business. Simply choose which services you want to include and pay the same predictable fee every month. Put the risk on us, stay within your budget, and never receive a surprise bills.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We are a professional team of highly experienced bookkeepers who can help you with;  • Bank and credit card reconciliations • GST coding and advice • BAS preparation and lodgement • Single touch payroll • Customer invoicing and Accounts receivable • Supplier invoices and Accounts payabl

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our team  • Amy Hooke (B.Bus (Acc), BAS Agent, MIML): Degree qualified accountant, Bachelor of Business (Accounting), Registered BAS Agent, Xero Certified Advisor, over 20 years experience in bookkeeping, GST and tax. Also a Certified Bookkeeper and Practicing Member of The Institute of Certified Bookkeepers, and a Member of The Institute of Managers and Leaders. • Thida: a Xero and MYOB Certified, Registered BAS Agent* and payroll expert with over 10 years experience (to manage your compliance and ensure accuracy) (local, based in Brisbane, Australia) • Jelena: a mid-level, Xero Certified bookkeeper with over 5 years experience who specialises in Stripe & other account reconciliations/ • Maia: a tech-savvy administration support who can help with anything technical, including process improvement and software integration.

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