This business hasn't added any.
Shane was very obliging and helpful ☺
12 Aug 2016
100% satisfaction guaranteed, that I can vouch for personally. They fixed major problems with my computer and got me access to the internet which I rely on to carry out a lot of my duties in My Bookkeeping Business that I run from home. Thanks guys you are legends keep up the great work
06 Mar 2014 (last edited 06 Mar 2014)
Prompt efficient would use again
29 May 2013 (last edited 29 May 2013)
Alphacore IT Solutions offers the following services:
Frequently Asked Questions
What makes your pricing competitive?
Alphacore offer a flat rate pricing model, this means that we charge just the one price. Our costs are $130/Hr and after the first hour we break down that $130 into minute intervals and only charge your for the minutes after the hour rather than a whole hour block. Alphacore will save you money every time!
Why should a customer hire you over another service provider?
Alphacore have a very strict quality control procedure for all of our staff, this allows us to make sure that our customers are happy by the end of every visit. In the odd occasion where a customer experiences an issue after a call out our staff also offer complimentary followups free of charge if they are found to have missed an item.
How can a customer save money before you start the work? Please give 3 tips
Remember to remove the power from the computer or even modem and then plug it back in again. If you are unplugging a modem and plugging it back in give it at least 5 minutes to boot back up.
How do you normally charge for your service?
We charge at flat rates and then after the first hour we break the initial flat rate amount and break it down into minute per minute intervals. Our ultimate goal is to provide accountable time billing for our customers.
What experience, skills, qualifications or training do you have to make you the right person for the job?
Our technicians are always trained in the newest methods for every task at hand. Much research goes into keeping ahead of the curve and remaining there to ensure that your experience from our knowledge is always A+.
Is there a particular aspect of your trade or industry that you specialise in?
Alphacore provide IT assistance to all walks of life, this ranges from home customers to big multinational corporate customers. Our track record has shown that maintaining customers on every scale is easily achieved and easily managed.
Are there any special offers you would like to offer to Oneflare customers?
Alphacore offer a free business consultation for all business customers. This involves us visiting your workplace and discussing any of the issues that you have had and are having with your current IT setup. Book a free consultation and you will not regret it.
What are the typical things that you need to know before you can provide a quote to a customer?
Alphacore do not require much information to provide quotes. However quotes are specific to the type of job such as Laptop screen replacements Laptop keyboard replacements Server repair Computer Repair Network diagnostics These all will take different amounts of time and parts required and our technicians will guide you through the whole way.
Are you an insured business and do you guarantee your work?
Alphacore are fully insured for both public indemnity and public liability as we service a vast range of high end industries. Our technicians all guarantee their work and offer complimentary return call out if something is not quite right.
What makes you the most reliable and trustworthy person for the job?
Alphacore take a straight forward approach to everything in our field. An example: Data transfer Typical time this takes for 200+GB: 3 Hours Typical time Alphacore charge: 1 Hour Typical time our competition charge: 3-4 Hours *So how is this possible* Alphacore typically discuss with the customer on which is the most proficient and most cost effective way to deal with the task at hand. In this case we would instead of sitting at the computer watching a loading screen and charging for the whole time like our competition, we would arrange to start the transfer and then remotely log into the computer whilst our technicians have moved onto other jobs and complete the transfer. Who would you prefer?