Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured with business indemnity insurance and we guarantee our work 100%. If you are not happy with the delivered project then we will give you your money back.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Being able to help solve real world problems for people with technology is the best job in the world. The constant learning, up-skilling and experience all help keep the work fresh and exciting.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Creating a small website for a client 5 years ago that has now developed into a 7 country, multi-million dollar turnover business. Being a part of that growth and helping solve many of the problems that come with internationalisation of a business, has been very rewarding.

Question 4

What do you like most about your job?

Accepted Answer

People and learning. I enjoy meeting new people and learning about their challenges at work. More exciting that this is having the opportunity to help solve those challenges with the use of technology.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you going to be involved with the design and build of the project or are you a sales person? How long have you been in business? What technologies do you use in the build of your products?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much is it going to cost? I can offer you a price range for different projects but much like a house build, this depends on certain factors. How many pages / screens? What functionality is to be included: using the camera, integrating with an external server etc.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Local experience as a small business in WA has taught us that service through understanding our clients and doing the best work we can will deliver the best projects for everyone involved.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

With experience spanning global companies to small accommodation providers, Open Copy can deliver what you need for a successful project.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

What are your users going to use this app for? Excel spreadsheets if there is complicated data to incorporate. Your budget. I don't want to quote you a Lexus if you only need a Mini.  Is your content ready to go? Branding, images, text, prices, terms and conditions etc?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Make a list of your users needs - understanding what they need to achieve is critical. Have your content in place before starting any design work. This means your text, products, prices, images etc.  Know what success looks like and tell your developer.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

For Oneflare customers only, I would like to offer a free, one page roadmap with every quote. This roadmap is my best suggestion on platform and integrations to help you reach your project success. This isn't limited to what we can do but will include other platforms and solutions that you can use.

Question 12

What makes your pricing competitive?

Accepted Answer

A small, experienced local team with years of experience and using the latest frameworks and applications to build your app means we can deliver a cost effective project that will help achieve your required return on investment.

Question 13

How do you normally charge for your service?

Accepted Answer

After a process of requirements analysis we will provide a quote. Any work that is out of scope is agreed on prior to being undertaken and charged as an hourly project.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in MVP (Minimal Viable Product) solutions to complex business and service projects. Successful app development often requires data management and reporting to be accessible for your staff and customers. These complicated requirements apps are our speciality.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

With a small team consisting of lead technical designer, senior developer and front end developer we bring 30 years combined experience in web development. Twice selected as State winners for the Australian Web Awards we can help you bring your project to the web.

Open Copy Pty Ltd

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