Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are fully insured, all paper work is up to date and valid. We guarantee our clients will be happy with the results.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I like working for myself and offering an service which makes people happy.  Meeting new people each day also helps.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I offer an discount to retired members of society. I once cleaned a member of an retirement village, this lead me doing the majority of the residents over a couple of weeks.  They are all booked in for next year too :-)

Question 4

What do you like most about your job?

Accepted Answer

I love seeing the clients reaction when they see the end results. I am very friendly and love meeting new people for all different backgrounds.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Q. The customer should ask if any Caustic Chemical are used?  A. Some non professional cleaning companies will use caustic because it is cheap and works quicker.   THESE ARE VERY DANGEROUS !   Oven Boss only use's safe products!!!

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q. How long it takes?  A. This depends on the oven size and the last time it was cleaned. Some take 3 hours, some take 4 hours.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I feel that we offer an great value service for a competitive price. Our clients happiest comes first, I always show the client the finished job before charging.  Showing them their new oven !!!

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Why use Oven Boss ?  * Safe chemicals used only.  * Great value for money.  * Efficient and reliable service. * Friendly and knowledgable technician.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We need to know the size of the oven & the size of the cooktop.  For example an 600mm, 900mm or 1200mm Oven.  How many rings on the cooktop.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

A customer should have their oven cleaned every 6 -12 months.  One of the ways they can save money is through Oven Boss.  We give all clients a membership card which gives them 10% future cleans :-)

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

If clients are wanting oven, cooktop & range hood cleaned at the same time we are happy to offer an 10% on the total price :-)

Question 12

What makes your pricing competitive?

Accepted Answer

We believe that our pricing is inline with competitors and is really great value for money.  Your Oven will look brand new!!!

Question 13

How do you normally charge for your service?

Accepted Answer

Our prices are following:-  An 600mm Oven clean - $120  An 900mm Oven Clean - $140  An 1200mm Oven Clean - $170   Cooktop 4 Rings - $40  Cooktop 5-6 Rings $60   Rangehoods - $60   BBQ - Quote upon request

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Highly experienced with over 4 years of professionally cleaning :- Oven Cleaning  Cooktop Cleaning  Rangehood Cleaning  BBQ Cleaning  Micro wave Cleaning

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Fully trained in use of safe chemicals and cleaning techniques. Highly experienced with over 4 years of professionally cleaning ovens.  All chemicals used are NON Caustic and safe for the family & pets.

Oven Boss Cleaning Specialist

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