Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

As a contractor, provide business liability insurance to cover onsite risk.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Personally owned a large joinery and enjoyed helping people with kitchen and bathroom design. Worked then for an architect on building projects.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I particularly enjoy the finished project, when attention to detail pays off and clients are happy. Older homes are a challenge and can be completely transformed with light and space added.

Question 4

What do you like most about your job?

Accepted Answer

I enjoy many aspects of my job including the design/decorating quotient, and the liason with customers, trades and builders.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Their experience, which is invaluable. Building and design are complex and require on the job, hands on experience.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

My fee intially.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I have an excellent working relationship with local builders, trades and suppliers built up over 30 years.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

The ability to work with plans and working drawings, to provide expert advice in the planning/costing stages. 30 years experience locally and throughout NE victoria. Over 100 display homes decorated. Many award winning HIA and MB assoc.display homes including Australian home of the Year.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Appraisal of the project would require walk through, working drawings or original plans from council.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

My focus is on the clients budget. Providing practical advice and link to reliable trades provides a saving by by working within that budget. My fee is often covered by savings during the planning stages.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Providing trade prices for retail products from reliable suppliers and competitive trades prices from qualified trades.

Question 12

What makes your pricing competitive?

Accepted Answer

Crossing the barriers between design and building to provide real costs and direction, with attention to the overall aesthetic of the projrct.

Question 13

How do you normally charge for your service?

Accepted Answer

Initial rates for appraisal, walk through or planning advice. $75 ph. Negotiate with clients on ongoing costs ie; Per metre rate. Hourly Rate Flat Rate

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Reading Working drawings and plans with budget conscious advice.  Providing practical and up to date decorating ideas and liason with Trades and suppliers.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Expert efficient appraisal of building or renovating projects, with attention to energy efficiency, heritage and environmental restrictions. Monthly advice columnist for Border Mail Home liftout, answering Decorating/Colour Consulting queries.

Paula Ross

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