Question 1

Do you have a favourite customer story you would like to share?

Accepted Answer

I was so lucky to meet a great friend such talent that removes pain from your body like magic, such is his knowledge! He is building his business, and he could not work the computer so it was a pain for him, until trade services and as such we took each others pain away, from technology and health.

Question 2

What do you like most about your job?

Accepted Answer

We love the satisfaction we see in people faces when we finish our work! because we Love technology and we strongly believe that technology is there to make your life easier not harder, and we are very please and passionate about showing you how to take advantage of it.

Question 3

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How do you charge?  Like most technicians we have a hourly rate, applicable to site visits/repairs. We do also have some flat fee services for Data recovery, computer OS rebuilt, and others, and we offer the best value for money in the market, get in touch with us, we are thrill to speak with you and we encourage you to take advantage of valued service.  Do you have a call out fee?  our Hourly rate, entitles you for one hour of service and/or advice, upon arrival.  Do you have a no fix no charge policy?  Yes, if we cannot not offer a solution we don't charge. But if we offer a solution and you wish to take it somewhere else we will charge the charge the hourly rate

Question 4

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

PC Dr. Visit prides it punctuality and curtesy which is incliuded on the service we provide, we always give a little more than for what we charge. we are conscious of your budget and your reliance in our service.

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

At PC Dr Visit, we take pride in our work. We do house calls delivering the best services available, we explain in simple terms the repairs that we would do for you and provide you with a couple of options suitable to your budget.

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The model Number; the Computer Brand; the Operating system; The processor type; and year of make wherever possible; whether it is a laptop or a desktop; serial numbers for MacBooks and iMacs

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Give us a call, we will spend the time with you over the phone explaining, the different options. if the problem is evident such as a cracked screen or other broken component, please provide the brand and model of your device and describes best you can what is wrong with it.

Question 8

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

You can see our availability and make a booking online, simply visit www.pcdrvisit.com.au/bookings.html, click on the time and date you would like us to come and fill in the form and then you are booked!

Question 9

What makes your pricing competitive?

Accepted Answer

The added Value, the time we take to explain, and our pricing, so that you be worry more about what we are saying and less about the clock!

Question 10

How do you normally charge for your service?

Accepted Answer

Please contact us for a quote, Know that with our hourly rate, entitles you to one full hour of our service.

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Apple Computers, one on one Training, Windows, Microsoft, Networking, wireless, WiFi, Digital Video Services, Data Recovery, Refurbishment and All services are Deliverable to your location.

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

PC Dr Visit, has been growing slowly slowly, we love what we do, We believe in technology being an extension of your abilities to make your life easier! and know how to make it as simple as it sounds, With over 10 years experience and academic training from respectable institution, we sure know what we are talking about.

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