Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes Full Insurances and All work guaranteed

Question 2

What do you like most about your job?

Accepted Answer

love fixing peoples problems...hate slow computers

Question 3

Why should a customer hire you over another service provider?

Accepted Answer

We provide a Fixed or its FREE Guarantee! Thats right if we are unable to fix the problem, we will not charge. Of course if we can and you do not want to go ahead we still charge a minimal fee.

Question 4

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Really need a detailed description of the problem to be able to assist properly. Then we are able to recommend a proper solution to our customers

Question 5

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

If you are having trouble with a laptop, it is always a good idea to totally power it down...take the battery out, leave it for 10 mins and restart. This can sometimes reset it and away you go.

Question 6

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We are offering a Callout Special at the moment that will get a techie out onsite for 1/2 hour for the unbelieveable price of $49...normally up to $147...so that is over 50% discount.

Question 7

What makes your pricing competitive?

Accepted Answer

Our Prices start @ Just $49 and we cap all Troubleshooting @ $147 excluding hardware pricing which will vary depending on the problem

Question 8

How do you normally charge for your service?

Accepted Answer

We have set Price points, so you the customer can have complete confidence in our service. Repairs and quotes start from just $49. Our regular service / tuneup is Capped at only $147, this service will normally fix most Computer and laptop problems, and in the worst cases we will only ever charge a maximum of 3 hours labour($195) So we have some of the best rates in the industry

Question 9

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Virus Detection & Removal Data Recovery Experts Microsoft Specialists

Question 10

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

At PCResults we have established many Professional and Strategic Alliances and Partnerships. We are Microsoft Partners, Dell Resellers (New & Ex-Lease) Lexmark Business Solutions Dealer and a Telstra Reseller...We also deal with many of the Worlds Best Software and Hardware Companies.

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