Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We guarantee everything we do.

Question 2

Do you have a favourite customer story you would like to share?

Accepted Answer

Yes, ask us when you see us!

Question 3

What do you like most about your job?

Accepted Answer

The satisfaction of solving a problem for a Customer when they'd given up all hope.

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

How long have you been doing this for?

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers often ask, "Do you work after hours?" The answer is yes, and we don't charge any extra.

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We've been here supporting Customers in this region continuously for over 20 years. Not many others can make this claim. We fix the problems that others can't.

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

Penn Technologies has been supporting Customers in the Hawkesbury & surrounding region since 1991. We have over 35 years experience in IT and Telecommunications.

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We don't do Apple Products, so if it's a Mac, we can help you update to more useful, compatible equipment.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1) If the PC is behaving erratically, always run a virus scan with "Malwarebytes". 2) If there's no power, unplug the power cord for 20 minutes, and try again. 3) If you can hear a "clack clack clack" noise, turn it off imediately and call us

Question 10

What makes your pricing competitive?

Accepted Answer

Flat Fees. No hidden extras. Zero Bill Shock.

Question 11

How do you normally charge for your service?

Accepted Answer

We have a $132.00 Flat Fee, plus parts for Residential work, and a $154.00 Flat Fee, plus parts for Small Business work. No call out fee, No hourly rates, No Bill Shock.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We provide solutions for all aspects of IT. From Custom made PCs, Networking solutions, Virus and Malware eradication, Installations, Data Recovery. Wireless deployment to highly experienced IT support.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Electronics & Communications Diploma, Comp TIA Certification, AMD Certification, Microsoft Reseller Certification, Project Management Diploma and many other Industry relevant certifications.

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