Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

All our workers at Perfection Reflections have full public liability insurance & for your peace of mind we have copies on file for you to view. We have Premium cover for your peace of mind & Work Cover Insurance.

Question 2

How did you decide to get into your line of work?

Accepted Answer

We wanted a flexible lifestyle that could work around our family & two boys. We had a close friend who had a successful window cleaning business so we both got the needed training from him & then started Perfection Reflections in 2006.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Perfection Reflections are happy when your happy.   Graham & Maryanne had an unfortunate circumstance where a tenant had left their home in a terrible state.   When we finished the window clean, they were extremely appreciative & couldn't believe the transformation.

Question 4

What do you like most about your job?

Accepted Answer

Perfection Reflections love the flexibility their job offers them as they can care for their two boys.   David & Jemma love meeting new people & being outside working in the sunshine.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you insurered?   How many years experience do you have?   How do you guarantee the job if I'm not happy?   Can I see some verified reviews?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Are you insured?  Yes all our workers have full public liability insurance for your peace of mind  What if I'am not happy with the service?  We offer a 100% money back guarantee if we cannot fix the problem  Will I get a shock if the price changes once you arrive?  No, Perfection Reflections are very transparent with our pricing charges, we always try to give a solid quote but if for any reason we cannot give a solid quote, we will give our clients a between cost & promise to never go above this.   Do you have a working with children check? Yes we have a working with children's check card & can show this upon arrival should you need some peace of mind.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

In a world where trust & reliability are not commonplace Perfection Reflections stand out as being different because these qualities are at the core of our business structure. We would not have been able to grow our business to where it is today without being trustworthy, reliable & punctual.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

In a world where honesty, reliability & efficiently doing a professional & thorough job is lacking, Perfection Reflections pride ourselves on these very qualities that are important to you.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Is the home single storey or multi storey?   Are the screens able to be taken out easily?   Will there be track/sill cleaning?   Will the inside windows be cleaned?   Gutter cleaning:   How big is the home/commercial building/shop?   Is the roof a high pitched roof?   Are the gutters blocked?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Please ensure all windows are easy to access with furniture & curtains removed from the Windows.   Screens can be removed prior to us starting the job.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Perfection Reflections feel it is important to look after the seniors so we offer a 20% genuine discount on all of our services.

Question 12

What makes your pricing competitive?

Accepted Answer

We don't claim to be the cheapest window cleaning business, however we are so confident that we will deliver a great service that we offer a 100% money back guarantee if we cannot make you happy.

Question 13

How do you normally charge for your service?

Accepted Answer

Per Job. As each and every job can vary from one to another we feel it is a better way of quoting.   There are no hidden costs in charging our customers per hour.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Perfection Reflections have had over 11 years experience in commercial & residential window cleaning.  We have experience in multi leveled homes & hard to access windows.   We use a specialised water filtration system to clean solar panels safely & effectively.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Perfection Reflections has 12 years experience in all areas of window cleaning & high pressure cleaning. We specialise in hard to reach areas of window cleaning.

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