Question 1

Do you have a favourite customer story you would like to share?

Accepted Answer

After a big storm in Perth, a family called us because their old home's ceiling got damaged. We fixed it up quickly. They were really happy because that house meant a lot to them. It felt good to help them out.

Question 2

What do you like most about your job?

Accepted Answer

What we love most about our job is the transformation process. Taking a damaged or plain ceiling and turning it into something beautiful and functional is truly rewarding. Every project presents its own set of challenges, and overcoming them to see a satisfied client's reaction is what drives our passion for this trade.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

We advise customers to inquire about a professional's experience, qualifications, and references. They should also clarify the scope of work, timeline, guarantees offered, and payment terms. Ensuring clear communication and understanding any after-service support available is also crucial for making an informed decision.

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers often ask about the cost of our services, the duration of the project, and the guarantees we offer. They're also curious about our team's experience and the materials we use. We assure them by providing transparent pricing, clear timelines, and details about our warranties. We also highlight our team's expertise and the high-quality materials we utilize to ensure customer satisfaction.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We started our company in 2013 and since then, we've always focused on doing great work and keeping our clients happy. Our team is trained regularly to keep up with the best practices. We're open and honest in our communication, and we always aim to do our best. This long-standing commitment to our clients makes us a reliable choice for the job.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

We stand out because of our proven track record since 2013, consistently delivering top-notch services. Our team is not only experienced but also undergoes regular training to stay ahead of industry trends. Plus, our commitment to transparent communication ensures clients are always in the loop. Choosing us means opting for reliability, expertise, and a team that genuinely cares about the success of each project.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Before providing a quote, we typically need to know the scope and specifics of the project, any special requirements or preferences the customer has, the desired timeline for completion, and any potential challenges or constraints. Additionally, understanding the customer's budget helps us tailor our services to offer the best value. Gathering this information ensures our quote is accurate and aligns with the customer's expectations.

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

To help our customers save money before we start the work on plaster ceiling and wall repairs, we recommend the following:  1. Assessment — Before calling us, do a quick assessment of the damaged areas. By providing us with clear photos or descriptions, we can give a more accurate initial estimate, reducing the need for multiple site visits.  2. Clear the Area — Remove any furniture or decorations from the area needing repairs. This ensures a quicker start to the job and reduces the risk of damage to your belongings.  3. Evaluate Repair vs. Replacement — In some cases, especially with extensive damage, it might be more cost-effective to opt for a new installation rather than a major repair. We always advise customers to weigh the costs and benefits of both options. Sometimes, starting fresh with a new installation can provide longer-lasting results and better value for money.

Question 9

What makes your pricing competitive?

Accepted Answer

Our competitive pricing stems from our efficiency. It allows us to work swiftly without compromising on quality. We source our plaster and materials in bulk, benefiting from discounts that we pass on to our customers. Our commitment to transparency ensures that our quotes are honest, recommending only what's truly necessary.

Question 10

How do you normally charge for your service?

Accepted Answer

We offer flexible payment options for our services. Customers can choose to pay either in cash or by credit card, depending on their preference and convenience.

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Yes, we specialize in plasterboard ceiling repairs and installations. Our expertise in this area ensures that our clients receive top-notch service and results that stand the test of time.

Perth Ceiling And Walls

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