Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Videoccasions is Insured by AON for legal liability and as a Sole trader is required by law to guarantee the work.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I have always wanted to work with cameras, I started in video wanting to be part of the travel and wildlife shows without having to actually star in them. As I went through university the art I could create and the meaning I could make freezing precious moments made me realise photography it.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I actually love doing the client feedback survey. One of the truest things I have heard about photography that I now base my whole business around came from a client who found that when she saw her beautiful photos she was filled with self confidence and felt "like a million bucks" all day.

Question 4

What do you like most about your job?

Accepted Answer

I love the flexibility and creativity photography allows me. I am a total night owl and it suits me down to a tea to set my own hours. I love to learn and being an artistic field my style evolves constantly.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Never hurts to ask a few personal questions! At the end of the day most photographers charging professional rates will be able to do the job confidently and it might come down to simply, who do you get along with the best?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What if it rains? Unfortunately camera equipment does not like the rain so if moving indoors is not an option a re-schedule may be necessary. Why do I need a pre-shoot consult? It is so important for us to be on the same page about what you want from the shoot lets talk about it.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Years of, experience with many happy customers. Working in a subjective industry that is over-saturated and competitive it is imperative to the survival of the business to be reliable, trustworthy and personable providing consistent service to every client.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Photos by Videoccasions is committed to high quality customer service, fast turn around and creative, beautiful images. Hiring Photos by Videoccasions is an investment in yourself.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1. Type of shoot and how many people 2. location 3. Hopes and expectations 4. Indoor or outdoor preferred. 5. Date and time

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. If you know what print size need as an end result you will save time and money throughout the whole process. 2. Order prints from Videoccasions to get wholesale prices. 3.Use a recommended by Videoccasions HMUA, we subsidises this cost so the artist gets their full fee and the customer saves .

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Videoccassions is currently offering $1500 full day photography service for weddings in 2020 or $20 pet photography. Please see my website "services" tab for current specials. https://videoccasions.fotomerchant.com

Question 12

What makes your pricing competitive?

Accepted Answer

My photography is priced comparatively with other photographers that provide similar service and style to mine. My prices are based on a huge cost of doing business analysis and then compared to at least 3 competitors.

Question 13

How do you normally charge for your service?

Accepted Answer

Most clients will receive 2 choices a flat rate which includes all the digital images or an hourly rate where unless specified the images are sold separately. This gives the client flexibility and choice over their cost.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I love to promote self-confidence through photography. Commercially I love to photograph food, food is always a glorious subject to shoot.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Paige Mattsson holds a university degree in Media Arts and has been a professional FULL TIME photographer for over 4 years. Previous to this Videoccasions has existed as a side business/ hobby passion since 2009.

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