Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

As a fully qualified  Licensed Conveyancer & Justice of The Peace it is of most importance I  hold Professional Indemnity Insurance and Licensing with the Office of Fair Trading in which I hold at all times.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I get great satisfaction in  helping people make what is the biggest financial decision by simplifying it to make it less stress free !  In addition I love learning about the Law and how this can impact on society which  is  why I will persue things further with my qualifications in future.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

One client had to sell their property to buy another, the transaction involved what is called a simultaneous settlement, the client had to load their furniture on trucks in the ope that settlement was going to occur.....I was able to ensure a smooth settlement had happened  even though there were definitely a few hiccups along the way the clients bank was not ready but we perserved and did everything we could to meet the deadline without our client accruing any penalties ..as a result that matter settled.. one very happy family and we were rewarded with a praising recommendation and flowers !

Question 4

What do you like most about your job?

Accepted Answer

Seeing and hearing  the clients reaction when they know the transaction has gone through smoothly and effectively with minimal fuss and by providing the right advice and recommendations to the client  it had all paid off to achieve such pleasing results !

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

There is never the wrong or right questions to ask, if a client is unsure about anything regarding Conveyancing asking will help resolve any and every enquiry.   However, the most common questions our firm gets ask to what my fees are.  My clients always have a great understanding on what they pay and why they pay it. I believe that if you answer this clients feel more at ease and can relax knowing the matter is in the most capable of hands !

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

There is never a right or wrong question to ask, a good reliable and trustworthy Conveyancer should answer ANY. I am here to accommodate your questions especially if this is the First time  buying or selling property !  However , my most common question asked is about my schedule of  fees and why I charge them. There are at times difficult transactions  involving differently types of searches. However in most cases our fees are fixed and again no hidden fees !

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I have been the industry for over 10 years with no claims or issues. I am fast, effective with delivered results, reliable and  I am also a member of the Justice of The Peace where it is my duty to serve the community.   I make myself and my team, available to suit every clients individual needs.  For example :Some clients are busy working professionals and cannot be contacted at all hours of the day - we can tailor that to meet your needs !

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We offer a one-on-one personalised service tailored to meet every client's individual needs.  Our firm can we can work with you  offering our conveyancing services either via phone, fax, email or in person !

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

My client should provi8de their best contact details and perhaps the best time to call. I can communicate  at anytime and offer an after hours service if need be.   How would you would prefer to the contacted - either phone, email or in person ? Which method would suit your lifestyle  ?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. I would suggest you obtain a copy of the  Contract from the real estate agent and let Platinum Conveyancing  Services review the Contract before placing a 0.25%.  2. Be careful how obtaining pricing from other companies for services such as Pest, Building and Strata Searches. Ordering the cheapest is not always the safest and the best. Call Platinum Conveyancing Services as we can recommend our preferred qualified professionals and have the correct insurances and qualifications that are most trustworthy.  3. Your bank loan - What does this mean for you : a) Pre approval on your loan -the bank will provide most likely provide you with a loan depending on the price of the property  b) and an Unconditional Loan Approval -the bank has carried out a Valuation the property and the bank will definitely provide you with the loan

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Free review of & FREE secure file storage for 7 years !  Whether a client will look at three to fours properties ..all a client should  do is request the Contracts to be emailed or sent to me for a free review.   Why ?...sometimes your first choice is not always yours especially in this competitive and pricy market.

Question 12

What makes your pricing competitive?

Accepted Answer

Clients often get confused and end up with a bill they didn't anticipate receiving at the end of their transaction.   With Platinum Conveyancing Services we confirm with you the fixed fee upfront all inclusive ...no hidden costs , so basically no surprises.

Question 13

How do you normally charge for your service?

Accepted Answer

My prices are standard, fixed fees and in line with the area I currently operate my business in.  I can offer all One Flare clients Price on application fixed fees with no hidden costs.  My fees are and can be negotiable ad flexible depending on the circumstances of the matter.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in all kinds of  Property Transactions such as buying or selling you home , investment property or commercial property.   We further specialise in off the plan purchases, new home buyers or property developers  There is no need to hire a Solicitor if you require straight forward, less complicated , fast and effective  conveyancing service - call us today !

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have worked in the Conveyancing Industry for over ten years and I am fully qualified as a Licensed Conveyancer. I obtained my licensing through Macquarie University in 2007  I  have previous  qualifications such as a Associate Diploma in Business ( Retail) 1994 & Advanced Diploma in Marketing Management  1998.

Joanne Azar from Platinum Conveyancing Services

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