Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes I'm an insured business and I garantee my work as im a professional groomer and love my job and love the fact i get to meet new people and there furbabies.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I've always groomed my own dogs and my friends dogs and just love been able to help an animal out and just enjoy what i was doing and just started to branch out and then made my business from there

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I have this little treasure that i groom and she littrely  rolls on her back to be groomed she must be the only Maltese that cant wait to have her belly done.

Question 4

What do you like most about your job?

Accepted Answer

I'm an animal person all the way i like offering my service to people to help them look after there pets

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

What does that include meaning eg I want a Full Groom ( coat clipped to the length asked for, nails clipped, ears plucked, bits cleaned and bath and  blow dry)with a treat and bow

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Do you have EFTPOS? Yes I do  Im not to sure how short I want to go? lets start with the longest and decided after that. Could i make a rebooking as i have to cancel today? Of course you can what suits you.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I offer my professional service and skills people have there own minds and can make there own choices as I am trustworthy and reliable if people leave there animals in my hands there going to be treated with 100% love and affection from me and my workers.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Because we offer low prices so my service is affordable for everyone and we travel half an hour out of Geelong for people that cant come in.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Name and number and address? What breed of dog? What condition is the coat? Does the Dog bit or need to be muzzeled?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Brush in between visits. Clip nails yourself if possible Dont clip your own dog as it make it harder to fix

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

New customer will get 5% off there first Grooming appointment if they let me know where they got the offer from

Question 12

What makes your pricing competitive?

Accepted Answer

I offer people a low price as I want my services to be affordable for all customer and I'm happy to help people that look after there animals by putting special offer on

Question 13

How do you normally charge for your service?

Accepted Answer

I offer Cash or Card as I have EFT facility's or pay over the phone and i do accounts for the people that cant affored the payment up front

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I do off Grooming for all animal and I do offer grooming for cats and other pets aswell as dogs.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have gained my skills from my cert 3 Grooming course and have had the training to offer style cuts

Plush Puppy's Mobile Grooming

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