Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

I am fully insured and have 10 million insurance cover. I can provide a copy of both my insurance policy and my police check on request. If my work is not to your satisfaction, I will return to remedy my work within 24 hours. Note: I have not had a call back in 3.5 years.

Question 2

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q: Do you clean frames, sills, tracks and fly screens when you clean my windows? A: Absolutely. These are all part of the window.

Question 3

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I turn up on time, I'm happy to provide my police check report on request, and also happy to provide contactable references from 3 of my regular clients.

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

I take pride in my work, I don't cut corners, and I want my customers to feel they are getting a top quality service each time I visit. If there is one thing I have learnt, it's happy customers will tell their friends about you.

Question 5

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Windows: How many windows you have, single or double storey, access information. Gutters: Approximate length of guttering, single or double storey, access information.

Question 6

What makes your pricing competitive?

Accepted Answer

I'm a sole proprietor, meaning you are not paying for company overheads. My pricing is very competitive as a result.

Question 7

How do you normally charge for your service?

Accepted Answer

I can quote over the phone after a brief chat with you to get an idea of your window or gutter cleaning requirements.

Question 8

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I offer all domestic and commercial window cleaning and gutter cleaning. I also have a lot of experience in builder's cleans: Paint and concrete removal, signage removal, graffiti removal.

Question 9

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

5 years of professional window cleaning, including residential, commercial, high access work and builder's cleans. 16 years experience gutter cleaning and gutter guard installations.

Prime Shine Window Cleaning

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