Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we have professional indemnity insurance as required by the Property Stock and Business Agents Act.  We guarantee our work and the service that we provide to our clients.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I have always wanted to assist people and co-ordinate, arrange and provide advice for the betterment of their situation.  With strata management being a service related industry this suited me to what I was looking for in a career.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

There are many; however assisting a client with a defects claim whereby they were to settle for $1M claim and I was appointed and assisting in having the claim approved for defect rectification for in excess of $3M. The building would have had to cover the $2M shortfall if this was not pursued.

Question 4

What do you like most about your job?

Accepted Answer

Helping and servicing customers. Going beyond the call of duty and expectation of the client to make them feel looked after.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

What is the service level that can be expected? What are your turn around times? What is your experience in the strata sector?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

What are your communication standards: We respond to all e-mails same day and phone calls are always returned same day without fail. How can you assist us in saving money: There are a number of ways, however we can look at saving on your utilities such as common electricity and water.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Being the CEO of Pristine Living Management, I come with close to 20-years of strata management experience.  While the team and I have a great deal of expertise in the strata management sector, our core focus is servicing the needs and requirements of our clients in an efficient manner.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Pristine Living provides support, guidance and a high level of customer service to all our clients irrespective of whether you are a two lot building or in excess of 500 lots.  We provide close and personal service that is supported by a quick turn around time.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

There are a couple of things:  SP number Street Address Number of lots in the property Type of property i.e. residential townhouses, high rise Reasons why you are seeking quotes for strata management services

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Nothing really needs to be done before hand.  We can provide advice and recommendations on saving money once we are appointed as the strata managers.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

If we are appointed as strata managers for 3-years, we will have a set rate management fee for the first 2-years (no increase).

Question 12

What makes your pricing competitive?

Accepted Answer

Our pricing is complimentary to our high level of service.  We are not the most expensive strata management company nor the cheapest, however we provide a competitive management fee support by a high end service.

Question 13

How do you normally charge for your service?

Accepted Answer

We utilise an industry approved agency agreement with a fixed rate management fee that includes disbursements.  Our agreement is one as supplied by Strata Community Australia.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in all aspects of strata and community title management.  Residential, commercial, industrial, community and neighbourhood associations and building management committee's.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have been in the strata management industry for in excess of 25 years.  All our team members are either certified strata managers or hold a licence.  We provide education and support services to all our clients to assist them in understand strata living.

Pristine Living Management

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