Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are a qualified concrete construction company and guarantee the product we offer the customer and with experience ensure the best result to the customers satisfaction

Question 2

How did you decide to get into your line of work?

Accepted Answer

I have been in the Concrete & Construction industry for a number of years and get a lot of satisfaction out of making my clients and customers happy with the end results upon completing the works we do and seeing the smiles on peoples faces is priceless

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Not really only that we know that when you start a project we always tell the customer to take before and after photos as when they see how much difference it makes with freshly laid concrete to transform there house they are amazed at the difference.

Question 4

What do you like most about your job?

Accepted Answer

We as a crew have up to 30 or more years experience in the concrete industry also doing Industrial & Commercial projects for builders around Perth.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

The main thing is ensuring that you are getting what you are paying for, we have a standard where we offer the customer 100mm thick concrete where some contractors will say this but it isn't actually the case it happens quite often we don't shy away from what we offer to what the customer is paying

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Pricing is the most common question or different types of concrete and with our extensive knowledge of concrete we are able to answer most questions.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are willing to organize to meet with the customer at a time that suits them and meet with them so they know who they may be dealing with we don't hide behind a phone.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Proline take pride in what they do & ensure customer satisfaction & to do there best to hit the customers budget

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The size of the area and a clear understanding of the type off concrete the customer requires and also location or access to the area to be concreted if its in a awkward place which sometimes can be the case around the house

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

If there is material excess soil, pavers, existing concrete try have this removed themselves to save additional charges from us or we can offer a service to have this removed with additional charges

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We would always be wiling to talk & offer the customer the best price and see if we can save them on costs sometimes its better to do areas they may be thinking off later also together to save on extra cost.

Question 12

What makes your pricing competitive?

Accepted Answer

We have been in the industry for the past 30 years and feel we are very competitive with other contractors and guarantee a quality job and service

Question 13

How do you normally charge for your service?

Accepted Answer

We prefer to do a site measure to ensure the customer only pays for the area required to be concreted.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We can assist the customer to for fill there needs & budget to place all types of concrete around the house

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

All aspects of concrete works from Grey to exposed concrete, colored concrete, site preparation and transformation of the customers home

Proline Concrete

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