Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we have professional indemnity insurance and 100% customer satisfaction guaranteed. I have been carrying out building inspections for ten years with consistent customer satisfaction.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I have always been interested in building. I ran my own building company for ten years, which requires a heavy personal commitment. So, now that I have four children I decided to start using my knowledge to the maximum potential and allow for a more flexible work schedule.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I recently helped a client who was suspicious that a building had problems. I inspected the site and it looked ok at first and to the untrained eye, but as I looked closer in the roof and recorded moisture levels in walls, etc it became apparent that up to 100k worth of work was not compliant.

Question 4

What do you like most about your job?

Accepted Answer

I am good at it so I rarely experience difficulties. I ran a building company for ten years. This is much easier than building which was very dependent on trades and other people. I am now only dependent on myself to ensure that a great job is delivered every time.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

How many years have you been doing building inspections? What are your qualifications? Are you available to discuss questions that arise after your report is submitted?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

I am often asked about pricing. My pricelist is displayed on the website with a standard price structure for all homes.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Choosing Prompt Building Inspections to carry out your home inspection is the right choice to give you peace of mind and total confidence that your home is being inspected by an experienced, qualified industry professional. Jon Graham has over 20 years experience in residential building in Perth WA.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

I am a registered builder with 20 years of industry experience. Many inspectors are not suitably qualified. I offer building and pest inspection packages which result in you only paying $55 for the pest inspection.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Our pricing is standardised to make it easier to quote. Please review the pricelist on the website for the product that best suits you. Our package rates are heavily discounted and offer great value.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Ensure that a structural clause is included in your offer and acceptance. Ensure that you building inspector is suitably qualified as a registered builder or engineer.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Don’t pay $220 or more just for a Termite Inspection! Our discounted Building and Termite Packages offer you a Termite Inspection for just $55. This is money you would not save if you booked a building and termite inspection with two separate companies. Most building inspectors are not qualified and

Question 12

What makes your pricing competitive?

Accepted Answer

Jon Graham is the only inspector at Prompt. We are not a part of a franchise or larger company. This eliminates management and franchise fees. Cheaper inspectors may not be registered builders. Jon also has the additional qualification and insurance necessary to carry out the termite/timber pest ins

Question 13

How do you normally charge for your service?

Accepted Answer

Netbank transfer is the preferred payment method. An invoice will be sent to you by email once the inspection has been carried out.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

After receiving your report Jonathon Graham will be available to personally answer any questions you may have. Many inspectors do not offer this after-inspection service and are not available to help with ongoing advice. This can cause problems with settlement, especially when defects on the report

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Your building inspection service will be conducted by registered builder and building inspector Jonathon Graham, who has over 20 years of experience in the Perth residential building industry. We offer Building and Termite Packages from $440, saving you time and money. Prompt also offer discounted C

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