Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are an insured business Yes we guarantee our work - we provide a streak free guarantee Our staff check every pane of glass prior to leaving a job to ensure there are no streaks

Question 2

How did you decide to get into your line of work?

Accepted Answer

I am a Mum and I wanted to be my own boss and still be there for school drop off and pick up. The business has flourished and we now employee a wonderful team of workers, which still enables to be there for our children.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Heaps! Clean windows make such a massive difference in someones home. We love hearing the stories of how people say that our team are so friendly and are a pleasure to have in their home or office.

Question 4

What do you like most about your job?

Accepted Answer

The thing I like most about what we do is that we get to meet heaps of people! At the end of the day, we're in the serving business and we love to serve others.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

* Do you provide a streak free guarantee? * What can I expect if I was to engage your company for my needs?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How long does it take? This will depend on how many windows there are to be cleaned. If you're on a tight time frame, we can allocate more staff to your job to get the job done quicker without compromising on quality. How soon can you clean my windows? Usually within a week.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

When you interact with us, you'll soon realise that we seek to understand what you're wanting done and will give our recommendation. We won't try to 'sell you' something you don't necessarily need or want.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We're local and have a streak free guarantee. We guarantee NO STREAKS ever! We service both residential and commercial customers and provide an extremely thorough service. We are so thorough we'll even use a thick shake straw to suck away all the dirt in window and door tracks!!!

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

* Your Location - i.e. physical street address * What you are wanting cleaned - i.e. shop front, or if a residential property, do you only want the glass cleaned, or tracks, screens, panes, frames, sills, ledges, balustrade glass, pool glass, mirrors * When are you wanting your windows cleaned?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Clean the tracks yourself. Here's a video on how to do that: https://www.facebook.com/redlandswindowcleaningaustralia/videos/251730369024547/ 2. Wipe around all your frames 3. Clean your screens - visit our Facebook Page to see video footage of how we do this

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We are a business which prides itself on quality and a high attention to detail and provide outstanding customer service. As the saying goes: "If you pay peanuts ......." The team at Redlands Window Cleaning are not monkeys!

Question 12

What makes your pricing competitive?

Accepted Answer

One of our customers said: "Five star service by a five star team. Simone and her team did a fantastic job for us today. They are not the cheapest but then they don’t cut corners .... they worked non stop for seven hours leaving behind sparking windows .... and shiny mirrors. Highly recommended.

Question 13

How do you normally charge for your service?

Accepted Answer

We provide our customers with a quote and break the quote down in to the services they request - i.e. commercial clean or residential clean (tracks, screens, panes). We do not charge an hourly rate. We charge per job.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in window and door track cleaning as well as cleaning the whole frame, sill and ledge around windows. https://www.facebook.com/redlandswindowcleaningaustralia/videos/251730369024547/

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

As my experience and knowledge in this industry has grown, I have discovered that NOT ALL WINDOW CLEANERS ARE THE SAME. We don’t cut corners, we treat you and your home with respect; we count it a privilege to serve you. We check every single pane of glass to ensure a streak free finish.

Redlands Window Cleaning

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