Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes — our company is fully insured, and we stand behind the quality of our work. We guarantee all services we provide and take pride in delivering professional, reliable results every time.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No. We do not require customers to share their COVID-19 vaccination status. We respect our customers’ privacy and follow all applicable health and safety guidelines to ensure a safe experience for everyone.

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

We follow all current public health guidelines to help ensure the safety of our customers and staff. This includes maintaining proper hygiene and sanitation practices, encouraging anyone who is unwell to reschedule, and taking reasonable precautions to minimize health risks while providing our services.

Question 4

How did you decide to get into your line of work?

Accepted Answer

We got into this line of work out of a genuine interest in the trade and a desire to provide reliable, high-quality service to our community. Over time, that interest grew into hands-on experience, professional training, and a commitment to doing the job right and building long-term trust with our customers.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

One of our favorite experiences is when a customer reached out needing help on very short notice. We were able to step in, complete the work efficiently, and exceed their expectations. Seeing their relief and appreciation at the end of the job is always rewarding and reminds us why we do what we do.

Question 6

What do you like most about your job?

Accepted Answer

What we like most about our job is helping our customers and knowing that our work makes a real difference for them. We enjoy solving problems, delivering quality results, and building lasting relationships based on trust, reliability, and customer satisfaction.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

A customer should feel confident and informed before hiring a service professional. Good questions to ask include:  Are you licensed and insured?  How much experience do you have with this type of work?  Can you provide references or examples of past jobs?  What is included in your quote, and are there any potential extra costs?  What is the expected timeline for the job?  Do you offer a guarantee or warranty on your work?  Asking these questions helps customers choose a professional who is qualified, transparent, and committed to quality service.

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers often ask a few common questions, and we’re always happy to answer them clearly and honestly:  How much will it cost? We provide upfront, transparent pricing with no hidden fees.  Are you insured? Yes, our company is fully insured for your peace of mind.  How long will the job take? We give realistic timeframes and keep you updated throughout the process.  Do you guarantee your work? Absolutely. We stand behind the quality of everything we do.  How do I book or get a quote? You can contact us easily, and we’ll walk you through the next steps.

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We’re reliable because we show up on time, communicate clearly, and do the job right the first time. Our customers can trust us to deliver quality work, stand by our results, and treat their property with care.

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

Customers choose us because we’re dependable, fully insured, and committed to quality work with honest pricing and clear communication. We focus on doing the job right and making the entire experience stress-free.

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

To provide an accurate quote, we typically need details about the scope of the work, the size or condition of the job, any specific requirements, and the preferred timeline. Clear information helps us offer fair pricing with no surprises.

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Here are three simple ways customers can save money before we start the work:  1_Share clear details upfront – Providing accurate information and photos helps avoid extra visits or unexpected costs.  2_Combine tasks if possible – Grouping multiple jobs together can reduce overall time and expense.  3_Prepare the area in advance – Clearing access to the work area helps the job run faster and more efficiently.

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Yes! We’re happy to offer Oneflare customers competitive pricing and occasional special discounts. We also provide free, no-obligation quotes and aim to deliver great value with high-quality, reliable service every time.

Question 14

What makes your pricing competitive?

Accepted Answer

Our pricing is competitive because we keep our costs fair and transparent while focusing on efficiency and quality. Customers get honest quotes, no hidden fees, and great value for professional, reliable work.

Question 15

How do you normally charge for your service?

Accepted Answer

We normally charge based on the scope of the job, either as a fixed price or an hourly rate. Before starting any work, we provide a clear, upfront quote so customers know exactly what to expect with no surprises.

Question 16

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Yes, we specialize in delivering high-quality, reliable work with a strong focus on attention to detail and customer satisfaction. This allows us to provide efficient solutions tailored to each customer’s specific needs.

Question 17

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We bring hands-on experience, strong technical skills, and a commitment to high standards in every job we take on. Our background includes professional training and ongoing learning to stay up to date with best practices, ensuring customers receive reliable, high-quality service they can trust.

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Are you an insured business and do you guarantee your work?

Will you require customers to share their COVID-19 vaccination status?

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